Job Description
What You Can Expect
As a ZCX Solutions Engineer, you’ll design innovative contact center solutions that transform customer interactions. You will act as a trusted advisor, providing technical presentations, demonstrations, and roadmap support to customers and partners. The ideal candidate should be self-motivated, adaptable to new CX platform releases, and collaborate with the Product and CX regional team for business growth.
About the Team
The team focuses on the technical aspects of the Contact Center sales cycle & enhancing Zoom's Contact Center capabilities. You'll collaborate with teams and clients to align technology with business goals. You’ll help organizations deliver exceptional customer experiences and drive growth.
Responsibilities
Building trusted relationships with customers to understand goals and design impactful solutions.
Partnering with account teams to deliver discovery sessions, demos, and solution workshops.
Translating business and technical needs into actionable solution designs.
Collaborating with product teams to share customer insights and influence innovation.
Guiding customers through pre-sales evaluations to ensure successful adoption.
What We’re Looking For
Have 7+ years of experience in customer-focused roles
Demonstrate experience delivering technology-based customer solutions in pre-sales or consulting roles
Have proven sales skills targeting business customers with a deep understanding of necessary techniques and demonstrate professional business/technical acumen. Should have a track record in solutions engineering or solution consulting roles.
Understand the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc
Have a proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Have wealth understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
Have an ability to work and communicate effectively with internal stakeholders
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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