Job Description
What you can expect
You will lead the APAC CX Sales Specialist sales team, driving customer acquisition and expansion. You will build strategy, coach talent, and optimize processes. You will deliver quota attainment while representing customer needs to product teams. You will report to the Head of ZCX Sales, APJ.
This person can be based in either Sydney or Melbourne - where we have a hybrid work designation.
About the Team
The Zoom ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organisations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.
What we’re looking for
Have 5+ years of software or technology sales experience in contact center, CCaaS, conversational intelligence, or workforce optimization solutions
Have experience of leading and manage sales teams in high-volume, transactional environments with consistent quota achievement
Have a deep understanding of contact Center, telephony and ZCX technologies including AI, analytics and workforce management
Have experience of building and developing sales talent through coaching, feedback, and performance management
Have experience of forecasting accurately, and manage complex sales cycles using CRM platforms like Salesforce and Clari
Have experience conducting executive-level conversations with C-suite and VP-level stakeholders to address business needs
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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