Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
The Role
Snowflake Menlo Park (onsite Mon-Fri) is looking for an adaptable, proactive, and diligent Workplace Technician Planner.
You will be an organized self-starter who possesses outstanding customer service with diligence and attention to detail. You will be comfortable taking the initiative to drive results, be solution-oriented, deal with ambiguity, rapid changes in priorities, and have the ability to coordinate with multiple cross-functional internal and external partners.
Reporting to the Regional Workplace Manager you will perform a variety of office support functions and duties including;
GENERAL DUTIES & RESPONSIBILITIES:
- Maintain a high level of customer satisfaction with the delivery of FM and building services.
- Conduct regular building inspections to identify any potential issues and recommend corrective actions.
- Problem solving and adept at navigating options across various situations, requiring technical, analytical and quantitative abilities.
- Manage contractors and service providers and inspect work to ensure compliance with contracts, policies, codes and regulations.
- Utilize the service ticketing system to manage work orders and PM schedules, and analyze ticket data to identify trends and areas for improvement
- Respond to facilities service requests ensuring timely and quality service delivery to clients
- Report any issues of building systems (HVAC, fire/life safety equipment, elevators, UPS, generator, etc.) partnering with the Building Engineering team.
- Ensures facility procedures adhere to local, state, and federal regulations (partnering with EHS).
- Responsible for facilities operations and capital budget.
- Collaborate with cross-functional partners and team members to support project delivery.
- Assist with onsite events, including setup and breakdown.
- Assist Sr. Workplace Technician Planner with various ad-hoc projects as needed.
- Support Move, Add, Change and events activities.
QUALIFICATIONS
- 3+ years of Facility/Workplace experience
- FMP or other facilities certification preferred
- Capability to read and interpret building plans and specifications
- Strong organizational and time management abilities
- Complete tasks, projects, and drive efficiencies with minimal supervision
- Demonstrated skills in problem-solving, and vendor management
- Ability to work in a fast-paced environment with constantly changing priorities and demands
- Excellent interpersonal and customer service skills
- Be able to lift furniture, climb on ladders, use tools, and lift objects up to 50 lbs
- Comfortable with an early morning schedule and occasional after-hours support when required.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com