Windows System Engineer, Associate

About this role Technology & Operations BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Team Overview This person will be a member of a global Platform Services team that handles core Infrastructure Services for the firm. The Windows Server Team is responsible for the support and maintenance of the firm’s Microsoft infrastructure, Messaging Platform, Remote Computing, Virtualization platform and number of related technologies that support the business. This includes, but is not limited to Active Directory, DNS, DHCP, DFS, Exchange, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) and SharePoint. The team is also responsible for managing number of service-related technologies such as VMWare, Simplivity, Zerto, CyberArk, Micetro (Men&Mice) Facsys, e-Mail Archiving, Netscaler, and Citrix Xen App/ Xen Desktop. Seeking a candidate with strong hands-on experience in DevOps practices, cloud platforms (Azure and AWS), and Microsoft Windows Server environments, with a focus on automation, scalability, and reliability. Compose, build, and operate CI/CD pipelines to enable automated deployment, configuration, and lifecycle management of infrastructure and applications. Leverage Infrastructure as Code (IaC) tools to provision and handle cloud and on-prem environments in a consistent, repeatable manner. Lead the analysis, observability, logging, and automated remediation of OS-level and infrastructure-related software and hardware issues across hybrid environments, reducing manual intervention and improving mean time to recovery (MTTR). Role Responsibility Successful performance in this role requires an individual can perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and proficiencies required. Support Platform Operations in coordinating Windows server infrastructure both on-prem and cloud (Azure or AWS) environment. Analyze, log, track and resolve software/hardware issues pertaining to server operating system and related services. Manage Windows Server ticket queue, resolve issues and provide 1st and 2nd level support of all Windows server platforms and associated applications. Proactive server tuning and performance monitoring using corporate tools like SCOM, Splunk and OBM. Identify and repair inconsistent Windows server configurations including drift config on Citrix and VMware systems. Standardization and automation of systems, tasks and workflows using PowerShell. Participate in Infrastructure project design/implementations and Disaster Recovery exercises. Produce reports for daily checks, real-time monitoring, and capacity management to support infrastructure management needs. Operate within an Agile framework, providing regular updates on project progress. Document all processes and ensure their consistent application across the global Windows server landscape. Provide weekend support on a rotational basis. Timely response to escalated support requests. Regularly update windows servers with the latest security patches and ensure all security measures are compliant and in line with company standard. Experience Experience with Azure DevOps, including CI/CD pipeline configuration, automation, and management of cloud infrastructure and services. Strong scripting skills in PowerShell or Python for task automation, including Windows administration, and experience in agile project management. Hands on experience in supporting cloud platforms, especially Azure and AWS. Advanced experience administering Windows Server (2016, 2019 and 2022), with proficiency in Active Directory, SharePoint, and MS Exchange. Familiarity with Active Directory, Azure AD, and Office 365 administration, including user and group management, security and compliance, and identity and access management. Solid understanding of Nutanix HCI (AOS, AHV, Prism) covering virtualization, storage, networking, and high availability in enterprise environments. Knowledge in VMware (ESXi, vCenter, vSphere, vSAN, TKGI) with a solid grasp of virtual administration and key virtualization concepts including resource allocation, high availability, load balancing, storage, and networking. Experience with Citrix technologies (VDI, XenApp, XenDesktop, NetScaler), knowledge in Citrix Provisioning Services, Machine Creation Services and Citrix Cloud. Proficiency in DNS, DFS, DHCP, IIS, NT File System, Group Policy, Remote Desktop Services, Print Services, and have solid understanding of TCP/IP, SSL/TLS protocols, and load balancing concepts. Solid grasp of security principles including patch deployment and troubleshooting. Experience in handling HP and DELL server hardware including rack-mounted and blade servers. Knowledge in BigFix, SCCM, SCOM, FACSys, Canon SecurePrint (UniFlow), and CyberArk. Key Requirements A minimum of 3+ years in comparative industry experience Bachelor's degree preferably in Computer Science or Information Technology Solid grasp of ITIL, Data Analytics, Project Management The position will cover weekend duty on rotational basis. Individual contributor role Certification is a plus Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.