Windows and Linux / Unix Batch Operation (Rotational Shift) - 24/7 Shift
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Provide level 1.5 and level 1.5 support for client-facing systems and applications servers- windows, UNIX, Linux and internet applications with the help of proactive monitoring set up.
What you will be doing
• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads.
• Works closely with leads in bringing process stabilization and enhancement by working on alert
Reduction and knowledge articles augmentation.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
What you bring:
1 to 3 Years of experience in Windows and Linux / Unix Batch Operation (Rotational Shift) - 24/7 Shift
Demonstrated knowledge of FIS products and services, financial services industry and open systems operating systems.
IBM Omnibus, NetXMS and Zena / Control-M Batch Scheduler Tools and ITIL process. Knowledge of Wintel and Linux and other infra related technologies.
Knowledge of client’s objectives/business priorities and FIS role in achieving
Working knowledge on Zena scheduling tools and Control-M batch operations, good at using job aids during abends.
Working knowledge on event monitoring tools such as Omnibus, Zenoss.
Knowledge of ITSM tools such as SNOW and CMS.
Knowledge of Card and Check monitoring using either inhouse or external tools. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
Extensive Health Benefits Program along with the Family Protection Plan
Best-in-class career mobility options across the globe
Award-winning learning offerings for career development
Adaptable home - office work model
Opportunity to work with global teams and clien
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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