VP, Program Management Office

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role The Vice President, Program Management Office, is the enterprise owner of how we choose, fund, and execute our most important work. This leader builds the connective tissue between strategy, investment, and execution, ensuring every major initiative is aligned to our OKRs, resourced appropriately, and delivered with enterprise-grade rigor. You will report to the Chief Operating Officer and partner closely with C-level and functional leaders across Product, Engineering, Revenue, Customer, Finance, and People. What you’ll do Lead the Strategic PMO team (program managers, portfolio analysts) and attract, develop, and retain top-tier talent. Partner with the CEO, COO, CFO, and executive team to translate strategy into a sequenced, resourced portfolio of initiatives. Build and maintain executive-ready reporting on portfolio health, risks, dependencies, and realized/expected outcomes. Design and run governance forums (e.g., portfolio councils, steering committees, quarterly business reviews) that drive decisions, not just updates. Ensure change management, communications, and adoption plans are embedded in every major program. Champion a culture of focus, trade-offs, and follow-through—fewer, bigger, better bets rather than scattered activity. Skills you’ll bring 15+ years of experience in Program/Portfolio Management, Strategy, or Operations, with at least 7+ years leading enterprise-level PMO / SPMO or equivalent. Deep experience operating in a high-growth, multi-stakeholder environment (e.g., SaaS, technology, or similarly complex business). Proven track record of standing up or scaling an enterprise PMO, including portfolio governance, funding models, and standard methodologies. Demonstrated ability to partner credibly with C-level leaders, influence without authority, and drive alignment across functions. Strong financial acumen; comfortable building and challenging business cases, investment plans, and ROI models. Expertise in organizational change management and driving adoption of new operating models, tools, and behaviors. Exceptional communication skills—able to zoom out for board-level narratives and zoom in on execution details when needed. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range $280,500—$354,750 USD Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.