VP, Employee Experience & Culture

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is a mission-critical SaaS company that powers real-time operations for global enterprises. As our Vice President, Employee Experience, you will lead the strategy and execution of initiatives that define how Dutonians experience work—across a centralized team including People Development, Culture, Employer Brand, Listening, and Workplace functions. This role will play a pivotal part in scaling an inclusive, values-driven culture that supports high performance, innovation, and well-being in a hybrid, global environment. You will partner closely with senior leaders to ensure that every employee feels connected to PagerDuty’s mission: helping teams respond better to moments that matter. Key Responsibilities People Development Driving organizational growth by building the capabilities, confidence, and careers of our people. You’ll lead this team which designs and delivers learning and leadership development experiences that enable PagerDuty’s high‑growth technical and go‑to‑market teams to perform at their best today while preparing for the opportunities of tomorrow. Success means equipping every manager to lead with clarity and empathy, fostering a culture of continuous feedback and growth, and partnering with executives to ensure talent strategies, progression frameworks, and succession plans accelerate business impact and scalability. Employee Experience & Culture This role strengthens PagerDuty’s culture as a competitive advantage by shaping an integrated employee experience that’s grounded in trust, teamwork, inclusion, and innovation. Success means creating the conditions where every employee feels connected to our purpose, inspired by our leadership, and empowered to thrive in a hybrid‑first environment. Through strategic programs, meaningful storytelling, and data‑driven insights, this role deepens engagement and belonging, bringing our “Time Together” philosophy to life. Partnering across People Ops, Workplace, and business leadership teams, this role ensures our practices, policies, and programs evolve with agility—advancing equity, inclusion, and a sense of community that fuels performance and growth across PagerDuty’s global workforce. Employee Listening & Insights This team turns employee feedback into a strategic advantage by building a comprehensive listening and insights engine that amplifies every voice across PagerDuty. Success in this role means transforming data from engagement surveys, pulse checks, and sentiment analysis into actionable strategies that strengthen connection, retention, and belonging. Through clear reporting and storytelling to the Executive Leadership Team, this role ensures employee perspectives directly inform business priorities, culture evolution, and people strategy decisions. Employer Brand & Communications Drive measurable growth in PagerDuty’s reputation as an employer of choice by transforming our purpose, culture, and innovation into a compelling and consistent brand narrative. Success means elevating our visibility in the tech industry and beyond—attracting top talent, deepening engagement, and reinforcing trust in our values of flexibility and inclusion. By leading EVP storytelling and partnering with Communications, Recruiting, and Marketing, this role ensures every channel—from recruitment marketing to onboarding and internal communications—reflects a unified, authentic story that fuels both brand equity and hiring outcomes. Workplace Experience Creating spaces—both physical and virtual—where people and performance thrive. Success means designing and evolving environments that deepen connection, fuel collaboration, and enhance productivity and well‑being across our hybrid organization. By partnering closely with IT, Finance and Operations, this globally dispersed team drives scalable programs that bring our “Time Together” philosophy to life while embedding sustainability, accessibility, and employee feedback into every workplace strategy. The outcome: a seamless, inclusive, and inspiring workplace experience that strengthens culture and supports how PagerDuty works best, in our 7 hub locations, cohorts as well as our remote workforce. Qualifications 12+ years of progressive experience in People, Culture, Employee Experience, or Organizational Development leadership in a fast-paced environment, ideally in high-growth SaaS or technology companies. Proven success leading large-scale employee experience, engagement, or culture transformations that improved business results. Strong understanding of global hybrid workforce design and digital employee engagement practices. High-level acumen of employer brand, inclusion, and belonging practices Adept at using data to drive experience design and demonstrate impact. Exceptional executive presence, communication, and influence skills. Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred). Success Indicators Measurable improvement in engagement, retention, and internal mobility across global teams. Clear and consistent understanding of PagerDuty’s culture and values across the organization. Elevated employee advocacy and recognition of PagerDuty as an employer of choice. High adoption of learning and development programs with demonstrable business impact. Experience with workplace design and facilities or real estate management Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.