Job Description
Job Summary
Synechron is seeking an experienced VisionPLUS Business Analyst with 9–18 years of experience in business analysis and software development projects. The role will lead Business Analyst activities, gather and document business requirements, analyze business processes, and support delivery teams in developing effective solutions for VisionPLUS-related initiatives.The position will contribute to business objectives by improving requirements quality, aligning project outcomes with organizational goals, supporting informed decision-making, managing changes, and enabling effective collaboration between stakeholders, business teams, and technology teams.
Software Requirements
Required
Experience using business analysis, requirements management, process mapping, documentation, and project tracking tools.
Proficiency with current and supported versions of tools used for:
Requirements gathering and traceability.
Process mapping and workflow documentation.
Functional specifications and business process documentation.
Project planning, issue tracking, and change management.
Collaboration, presentations, and stakeholder reporting.
Strong knowledge of Agile methodologies and experience working in Agile delivery environments.
Experience creating business requirements documents, functional specifications, user stories, acceptance criteria, process flows, and traceability matrices.
Experience managing change requests, requirement dependencies, risks, issues, and approvals.
Ability to translate complex business requirements into clear and actionable technical specifications.
Ability to use data, process documentation, and stakeholder feedback to support business decisions.
Preferred
Experience with VisionPLUS-related business analysis, implementation, enhancement, migration, or support projects.
Knowledge of financial services, banking, cards, lending, payments, account processing, or related operational processes.
Familiarity with business process modeling and workflow documentation standards.
Experience using reporting, data analysis, or query tools to validate requirements and business outcomes.
Experience with requirements traceability, test planning, user acceptance testing, and defect management.
Familiarity with project governance, delivery reporting, and change control practices.
Overall Responsibilities
Lead the Business Analyst team in gathering, analyzing, validating, and documenting business requirements for projects.
Work with stakeholders to understand business processes, identify improvement opportunities, and define expected outcomes.
Create detailed requirement specifications, functional documentation, process maps, user stories, and acceptance criteria to guide project development.
Ensure project requirements are aligned with Synechron’s business goals, delivery objectives, operational needs, and applicable governance standards.
Translate business requirements into clear technical specifications for development and testing teams.
Manage change requests, assess impacts, maintain requirement traceability, and obtain appropriate stakeholder approvals.
Track project progress, identify risks and dependencies, and escalate issues when required.
Facilitate communication between stakeholders, Business Analysts, project teams, technology teams, and delivery management.
Review proposed solutions to confirm that they address approved business requirements.
Support test planning, user acceptance testing, defect clarification, release readiness, and post-implementation reviews.
Identify process improvements that increase operational efficiency, reduce ambiguity, and improve delivery quality.
Mentor Business Analysts and promote consistent requirements, documentation, and stakeholder management practices.
Contribute to roadmaps, planning activities, status reporting, and delivery governance.
Consider operational efficiency, data quality, sustainable processes, and responsible use of technology when defining solutions.
Technical Skills (By Category)
Programming Languages
Essential
Ability to understand technical concepts, system behavior, integrations, data flows, and application dependencies.
Ability to translate business requirements into technical specifications without requiring advanced programming expertise.
Understanding of functional and non-functional requirements, interfaces, workflows, and system interactions.
Preferred
Basic knowledge of SQL for data validation and analysis.
Familiarity with scripting or programming concepts used to understand system behavior and technical constraints.
Ability to review technical documentation, data mappings, and integration specifications.
Databases/Data Management
Essential
Understanding of data entities, data flows, data relationships, data quality, and data validation.
Ability to document data requirements, field-level definitions, business rules, and data dependencies.
Experience analyzing business processes that involve customer, account, transaction, product, or operational data.
Preferred
Working knowledge of SQL for requirement validation and data analysis.
Experience with data mapping, reconciliation, data migration, and interface requirements.
Knowledge of financial services, banking, cards, lending, payments, sub-ledger, or account-processing data.
Familiarity with data governance, data lineage, and data privacy considerations.
Cloud Technologies
Essential
Ability to understand cloud-based and on-premises solution concepts relevant to business requirements.
Awareness of cloud-related considerations such as accessibility, availability, security, scalability, and operational impact.
Preferred
Experience documenting requirements for cloud-based applications, integrations, or data solutions.
Familiarity with cloud migration, modernization, or application integration initiatives.
Understanding of cloud cost, operational efficiency, and sustainability considerations.
Frameworks and Libraries
Essential
Understanding of business analysis frameworks, requirements lifecycle practices, process mapping, and Agile delivery methods.
Ability to use structured techniques for stakeholder interviews, workshops, process analysis, requirement validation, and solution assessment.
Preferred
Experience with VisionPLUS business processes, functional modules, or related implementation and enhancement activities.
Familiarity with business process modeling and workflow documentation frameworks.
Experience applying user story mapping, impact analysis, process improvement, or service design techniques.
Development Tools and Methodologies
Essential
Strong knowledge of Agile software development methodologies.
Experience working with requirements management, project tracking, collaboration, and documentation tools.
Experience creating user stories, functional specifications, acceptance criteria, process flows, use cases, and requirement traceability matrices.
Knowledge of software development lifecycle activities, including analysis, design, development, testing, deployment, and maintenance.
Experience with change management, issue tracking, risk management, stakeholder approvals, and delivery reporting.
Preferred
Experience supporting Scrum, Kanban, or hybrid delivery models.
Familiarity with test management, defect tracking, user acceptance testing, and release management tools.
Experience with business process modeling tools and structured workflow documentation.
Knowledge of project governance, estimation, planning, and delivery performance reporting.
Security Protocols
Essential
Understanding of data privacy, secure data handling, access controls, and confidentiality requirements.
Ability to identify security, privacy, audit, and regulatory considerations during requirements analysis.
Ability to document security and control requirements where applicable.
Preferred
Experience documenting authentication, authorization, audit logging, segregation of duties, and data protection requirements.
Knowledge of security and regulatory considerations relevant to financial services and transaction-processing environments.
Familiarity with risk assessments, control validation, and compliance-related requirements.
Experience Requirements
Overall experience range of 9–18 years in business analysis, requirements management, software development projects, or related technology delivery roles.
Demonstrated experience leading or coordinating a team of Business Analysts.
Experience gathering, analyzing, validating, and documenting business requirements.
Experience creating functional specifications, process maps, user stories, acceptance criteria, and traceability documentation.
Experience translating complex business requirements into technical specifications.
Experience working with Agile methodologies and distributed or cross-functional project teams.
Experience managing change requests, requirement dependencies, project risks, issues, and stakeholder approvals.
Experience facilitating stakeholder interviews, workshops, requirement reviews, and solution discussions.
Experience supporting testing, defect clarification, user acceptance testing, and project delivery.
Experience working on VisionPLUS-related projects is preferred.
Experience in financial services, banking, cards, payments, lending, account processing, or other regulated and data-intensive industries is preferred.
Candidates may also qualify through equivalent practical experience, relevant professional training, certifications, or demonstrated project outcomes.
Day-to-Day Activities
Lead stakeholder interviews, requirements-gathering workshops, process analysis sessions, and review meetings with Business Analysts and project teams.
Analyze business processes, document requirements, define process improvements, and collaborate with technology teams to confirm solution feasibility.
Track requirements, change requests, risks, issues, dependencies, project progress, testing activities, and delivery commitments.
Provide status updates, facilitate issue resolution, make requirement-related decisions within established governance, and escalate matters requiring stakeholder or management intervention.
Qualifications
Bachelor’s degree in Computer Science, Business Administration, Information Technology, or a related field; equivalent professional experience may be considered.
Master’s degree in Business Administration, Information Technology, or a related field is preferred.
Minimum experience range of 9–18 years in business analysis, software development projects, requirements management, or related technology delivery roles.
Certifications in Business Analysis, Agile, Scrum, project management, or process improvement are preferred.
Complete Synechron-required training and maintain continuous professional development in VisionPLUS, business analysis, Agile delivery, financial services processes, data management, and technology practices.
Professional Competencies
Critical thinking, business process analysis, structured reasoning, and effective problem-solving.
Business Analyst team leadership, collaboration, mentoring, and cross-functional coordination.
Clear communication, stakeholder engagement, facilitation, negotiation, and conflict resolution.
Adaptability, continuous learning, and effective response to changing project requirements.
Innovation focused on practical process improvements, measurable outcomes, and sustainable delivery practices.
Effective time management, prioritization, organization, and management of multiple projects or workstreams.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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