Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
About the Role
We are seeking an experienced and strategic executive to lead our Solutions Consulting organization across the Americas region. As VP of Solutions Consulting – Americas, you will be the primary leader for a high-performing team of Solution Consultants and Solution Architects. This individual will be responsible for defining strategy, developing talent, and acting as a trusted executive advisor to customers, prospects, and internal stakeholders.
This position is ideal for a proven leader with deep experience in enterprise SaaS or B2B technology who excels at scaling pre-sales functions, mentoring teams, and partnering closely with Sales, Product, Engineering, and Customer Success to accelerate pipeline conversion and customer value realization.
Key Responsibilities
Leadership & Team Development Lead, mentor, and scale a geographically distributed team of Solution Consultants across North and South America, including hiring top talent, defining career paths, conducting performance management, and fostering a culture of excellence, collaboration, and continuous learning.
Strategic Alignment & Go-to-Market Execution Partner with regional Sales leadership, Global Solutions Consulting, Product Management, and Marketing to align Solutions Consulting strategy with overall revenue objectives. Develop and execute regional plans that support enterprise deal cycles, including resource allocation, coverage models, and territory planning.
Pre-Sales Excellence Oversee the end-to-end pre-sales process: discovery workshops, technical qualification, solution design, proof-of-concepts (POCs), demonstrations, and value articulation. Ensure the team effectively translates complex technical capabilities into clear business outcomes for C-level executives and technical buyers.
Customer & Executive Engagement Act as a senior technical advisor and trusted partner to key enterprise accounts and prospects. Personally engage in strategic opportunities, executive briefings, and high-stakes deal reviews to help close large, complex transactions.
Process Optimization & Enablement Define, implement, and continuously improve Solutions Consulting playbooks, methodologies, tools, and metrics (e.g., win rates, demo-to-close ratios, deal velocity). Drive operational excellence through data-driven insights, standardized processes, and adoption of modern sales enablement technologies.
Cross-Functional Collaboration Serve as a key bridge between Sales, Product, Engineering, and Post-Sales teams. Provide critical voice-of-the-customer feedback to influence product roadmap, feature prioritization, and go-to-market messaging. Collaborate on account planning, upsell/cross-sell strategies, and customer expansion initiatives.
Regional Leadership Represent the Americas region in global leadership forums. Ensure consistent standards while adapting approaches to regional market dynamics, customer needs, and competitive landscapes.
Qualifications & Experience
10+ years of leadership experience in enterprise software/SaaS, with at least 6–8 years in Solutions Consulting, Sales Engineering, or Pre-Sales leadership roles.
4+ years in a senior leadership position (Director/VP level) managing large, distributed pre-sales/Solutions Consulting teams (preferably 40+ members) in a high-growth environment.
Proven track record of supporting multi-million-dollar enterprise deals and consistently exceeding quota/revenue targets.
Deep understanding of consultative selling, complex sales cycles, and modern sales methodologies (e.g., MEDDPICC, Challenger, Value Selling).
Strong business acumen with the ability to engage and influence C-suite executives.
Required Skills & Competencies
Exceptional leadership and people management skills — ability to inspire, coach, and develop high-performing teams.
Outstanding communication and presentation abilities, both technical and executive-level.
Strategic thinker with hands-on execution mindset.
Analytical approach to problem-solving and decision-making.
Comfort with ambiguity and rapid change in a fast-paced, growth-oriented company.
Willingness to travel up to 30–40% of time (customer meetings, team events, industry conferences).
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$215,000 - $358,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.