Vendor Operations Lead, Healthcare

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Vendor Operations, Lead - Healthcare About Banyan Software: Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build, and grow great enterprise software businesses around the world that have dominant positions in niche vertical markets. Founded in 2016 with a permanent capital base, Banyan follows a buy-and-hold-for-life strategy designed to preserve founder legacies and support long-term growth. Banyan is proud to be Great Place to Work® Certified, committed to making an enduring impact, and recognized for the last five years as one of the fastest-growing private companies in the U.S. on the Inc. 5000, as well as a top 10 company on the Deloitte Technology Fast 500. About the O.R. TRAX: O.R. TRAX is a healthcare SaaS company transforming how hospitals and ambulatory surgery centers manage vendor access and surgical scheduling. The platform automates credentialing, enforces compliance, and improves operating room throughput at enterprise scale. Trusted by leading health systems across the U.S., O.R. TRAX supports hundreds of hospitals and a rapidly growing vendor network. As the vendor base scales beyond 25,000 users, operational excellence and vendor experience are critical to protecting revenue, ensuring compliance, and maintaining customer trust. About the Role: We are seeking a highly capable Vendor Operations Lead to own and scale vendor operations across the O.R. TRAX platform. This role reports directly to the COO and is responsible for building a structured, scalable, and automated vendor operations engine. This is a high-impact role that goes beyond traditional support. You will act as the operational owner of the vendor experience, managing lifecycle operations, resolving escalations, protecting revenue, and driving automation across workflows. The ideal candidate brings strong operational discipline, a systems mindset, and experience working with healthcare vendors or field representatives. The Role: Own Vendor Lifecycle Operations: Serve as the single point of accountability for vendor operations, including onboarding, credentialing, support, renewals, and escalations. Operate with Revenue Accountability: Manage refunds, disputes, cancellations, and vendor status changes with accuracy and urgency to protect revenue and prevent churn. Build & Scale Operational Systems: Develop SOPs, workflows, and processes to ensure consistency, scalability, and operational rigor across vendor interactions. Drive Automation Across Workflows: Identify repetitive tasks and partner with Product and Engineering to systematize and eliminate manual processes. Act as Vendor-Side Owner: Take ownership of vendor experience, retention, and operational performance, ensuring processes align with real-world vendor workflows. Manage Support & Logistics: Oversee badge pairing, shipment tracking, inbound support requests, and SLA adherence with high attention to detail. Partner Cross-Functionally: Collaborate with Implementation, Sales, Product, and Engineering teams to anticipate vendor needs and resolve issues proactively. Maintain System Integrity: Ensure CRM and ticketing systems are audit-ready, fully documented, and consistently updated. Design Playbooks & Reporting: Develop frameworks for vendor segmentation, escalation handling, retention risk, and renewals; deliver regular reporting on trends and performance. Qualifications for Success: 5+ years of experience owning vendor operations, support, or partner operations in healthcare, health tech, or medical device environments. Strong understanding of healthcare vendor workflows, including experience working with medical representatives, hospitals, or ambulatory surgery centers. Proven ability to operate independently with full ownership of operational processes and outcomes. Experience managing payments workflows (e.g., Stripe or similar), including refunds, disputes, and edge-case handling. Demonstrated ability to build and scale operational processes, including SOP creation, workflow design, and system implementation. Strong systems thinking with familiarity across tools such as CRM, ticketing platforms, and workflow systems (e.g., Jira, Airtable, or similar). Excellent written and verbal communication skills, with the ability to interact effectively with vendors and senior stakeholders. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Experience leading or scaling support/operations teams is a strong plus. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone Compensation Range – 70K – 80K Base + Bonus, Benefits and other perks Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.