Trust & Safety Operations Analyst

ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). ABOUT THE ROLE Trust & Safety is a P0 for Suno. As our platform scales, so does the volume and complexity of the operational work that protects creators, rightsholders, and the broader music ecosystem — DMCA and related takedown requests, data access & deletion requests, illegal content reports, in-product content reports, safety escalations, fraud & platform abuse, and the manual data review that keeps our detection systems calibrated. We're hiring a Trust & Safety Operations Analyst to help us build and run this function from the ground up. You'll be the in-house operator working day-to-day with our content moderation BPO, helping turn ambiguous T&S problems into reliable, repeatable processes. You'll work closely with our operations, T&S Product and Legal team, getting exposure across Legal, Product, and Engineering, and growing into the person who knows our operational surface area better than anyone else at the company. WHAT YOU'LL DO - Be the day-to-day point of contact for our BPO partner. Run the operating cadence with our content moderation vendor — regular syncs, weekly business reviews, training rollouts, SLA tracking, and quality calibration. - Help streamline the playbooks. Work closely with T&S Product and Legal to streamline the end-to-end review workflows for DMCA, in-app content reports, and other escalations. Capture decision criteria, escalation paths, and review SLAs for each. - Define operational SLAs and surface problems early. Build and maintain the reporting framework to track performance around key SLAs for each workstream under your purview - Translate Legal and Product requirements into operations. Sit between Legal, Product, and the BPO analysts. Take new policy or product changes and make sure they actually show up in BPO training, queue routing, and reviewer guidance. - Run quality calibration and ongoing quality control. Audit samples, run calibration sessions with the BPO, and close the loop on false positives and false negatives - both during training and once new workstreams are operationalized. - Support manual data review programs. Operationalize the ongoing manual review work that calibrates Suno's automated detection systems - helping our ML and T&S engineering teams get the ground truth data they need. - Help coordinate incident response. When a high-urgency content issue surfaces, help drive the cross-functional response and update playbooks afterward. - Build the metrics. Stand up the dashboards and weekly reporting that give leadership a clear read on T&S operational health. WHAT WE'RE LOOKING FOR - 5+ years in operations, BPO management, or customer-facing functions - Experience at a UGC or consumer platform, ideally in music or music adjacent - Genuine interest in Trust & Safety, content moderation, or platform integrity. You don't need to have done this exact work before, but you should be excited about it. - Operator mindset: comfortable with ambiguity, biased toward writing things down, organized enough to manage multiple workstreams without things falling through. - Strong written communication - Comfort working with external partners and holding them accountable to commitments. - Familiarity with copyright, IP, or music-industry workflows and experience with operational workflows related to DMCA, DSA, or other regulatory takedown procedures. - Comfort with dashboards and basic data work. You can pull a number, build a chart, and ask follow-up questions about what it means. NICE TO HAVE - Previous experience in user support, content moderation, customer operations, or any role where you've worked closely with a vendor or BPO. - Exposure to content provenance, watermarking, fingerprinting, or rights-management systems (C2PA, Audible Magic, ACR Cloud, YouTube Content ID). - Experience at a generative AI, music, or creator-platform company. COMPENSATION The annual salary range for this role is $85,000-95,0000 + target equity + benefits (including medical, dental, vision, and 401k)   Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.