The Training Program Manager (TPM) is part instructional designer, part program owner, and part strategic product evangelist. As the most senior role in the training specialist career path, the TPM owns the design, development, and delivery of Articulate’s customer training programs and ensures they scale effectively to meet customer and organizational needs.
The TPM drives the end-to-end execution of the customer enablement program—including content development, facilitation, program operations, and quality management. This role partners closely with revenue, marketing, product, and customer-facing teams to deeply understand customer needs and to ensure that Articulate training resources, GTM assets, and learning experiences are accurate, effective, and aligned with customer workflows. The TPM also serves as a senior-level product evangelist, developing and delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
The TPM represents the voice of the customer across beta programs, customer advocacy initiatives, and cross-functional feedback channels to ensure that new features, messaging, and customer experiences are informed by real-world use and aligned with customer outcomes.