At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Training Manager Job Description The Manager Training is responsible for supervising a Training Team and working with various leaders, subject matter experts, and vendors to schedule and deliver training programs to meet the needs of the department and/or functional area. This position interfaces with leaders across the business, provides a diligent approach to scheduling of training, keeps accurate project documentation and ensures that tracking/measuring of training metrics are in place for courses delivered. Responsibilities Lead the department in the areas of staff supervision, problem resolution, team development, and personal development; prepare performance goals and meet with direct reports during 1:1s, quarterly reviews and annual reviews Performs in class evaluations of trainer proficiency to include, but not limited to, surveys of student, results of certification results associated with Kirkpatrick Learning Theory models, and direct observation of trainer performance using a pre-approved rubric focused on trainer development Partner with department or functional area to identify training needs and goals/objectives to prioritize activities based on timelines provided and effectively communicate with other business units; use gap analysis to recommend training course changes, updates and enhancements Create, maintain, facilitate, and communicate training calendar and training plans; coordinate use of department subject matter experts to supplement training as appropriate; maintain training records and metrics as required Work with managers to evaluate effectiveness of training materials and staff to ensure, where applicable, compliance with desktop and standard operating procedures, consistently superb customer experience, and adherence to all regulatory guidelines. Generate reports from training evaluations and additional resources Direct the development and implementation of a Quality Assurance program that monitors and provides effective coaching for agent staff development and monitors business processes Other duties as assigned Minimum Qualifications Bachelor's degree in Business, Education or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required 6 years of work experience in education, training, account/ client management and/ or project management 2 years of leadership/management experience Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications Interpersonal skills necessary to manage staff and build relationships across multiple departments Strong verbal and written communication skills Ability to coordinate multiple projects / tasks simultaneously under pressure and strict timelines Strong analytical, problem solving, and decision-making skills Preferred Qualifications Advanced facilitation and presentation skills Previous PBM or healthcare experience ATD certification (Contact Center Only) 10 years of experience with delivery of training in a work from home contact center environment Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $81,000.00 - $138,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits). Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.