Job Description
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Join Agilent as a Scheduling Success Coordinator-Switzerland for a 12-month contract with potential to become a permanent position. Play a key role in helping our field service team deliver outstanding customer service! In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact in a dynamic, global company, we’d love to hear from you!
Objectives:
Be part of the Scheduling Team to strategically plan on-site services events
Act as a contact for escalations.
Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.
Your responsibilities:
Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.
Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.
Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.
Qualifications
Qualifications and skill requirements:
Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
Fluent in both French and English
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
We offer:
Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
An opportunity for you to grow within a world-class company to develop your skills.
An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
A dedication to work/life balance.
Additional Details
This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
0-3 Months
Job Function:
Customer Service