Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time TechOps NOC Engineer to join our TechOps team reporting to the Senior Director of TechOps. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in ensuring the reliability and stability of Gainsight’s production cloud infrastructure by continuously monitoring systems, responding to alerts, and performing first-level troubleshooting to detect and remediate issues early. This is a great opportunity for someone who thrives in a 24/7, operations-focused environment and enjoys working cross-functionally with teams like TechOps, Engineering, and other next-tier support teams. The ideal candidate brings strong skills in Linux system administration, infrastructure and application monitoring, and analytical troubleshooting across cloud-based environments.
What You'll Do:
Monitor Gainsight’s production cloud infrastructure using industry-standard monitoring and alerting tools.
Perform Level 1 (L1) troubleshooting and remedial actions for infrastructure, system, and application alerts.
Analyze, correlate, and interpret alerts from multiple monitoring sources to identify incidents and potential issues.
Assess alert severity, prioritize incidents appropriately, and respond or escalate according to defined NOC procedures.
Support Linux-based systems and assist with basic troubleshooting of Kubernetes (K8s) and cloud-related issues.
Communicate effectively with internal stakeholders and escalate to next-tier (L2/L3) teams when required.
Participate in 24/7/365 rotational shift operations, ensuring continuous monitoring and operational coverage.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
1.5 to 2 years of relevant experience supporting production environments
Technical degree or equivalent combination of education, training, and experience
Working knowledge of Linux system administration and open-source environments
Exposure to AWS or other cloud platforms
Strong analytical skills with the ability to interpret alerts from multiple monitoring tools
Willingness to work in a 24/7/365 rotational shift environment
Good verbal and written English communication skills with strong attention to detail
Nice-to-have Skills:
RHCE certification or equivalent Linux certification
AWS or other cloud certifications
Experience or exposure to Kubernetes (K8s) management and support
Familiarity with monitoring and logging tools such as Nagios, Datadog, Sumo Logic, Grafana, Kibana, etc.
Basic SQL knowledge and exposure to database environments
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.