Job Description
Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.
The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!
The Impact You'll Have
Lead Implementations: Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.
Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.
Who You Are
5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
Ability to manage projects independently and take initiative in solving problems.
Expert proficiency in REST APIs, SQL and hands-on experience with Datadog or equivalent APM/observability tooling.
Comfortable working across teams and building relationships with both clients and internal stakeholders.
A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
Strategic thinker who can connect daily work to broader business goals and team priorities.
Commitment to learning and contributing to the growth of others on the team.
Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.
Nice-To-Haves
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Demonstrated strong understanding of fintech (e.g. acquiring, networks [Visa/Mastercard], point-of-sale) and card payments background, especially on the issuing side.
Experience with Marqeta or similar fintech platforms.
Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
Background in training, enablement, or documentation.
Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.
Recruiter for this role
Lou Devlin - Linkedin Profile (no agencies please!)
Typical Process
Application Submission
Recruiter video call
Hiring manager video call
Virtual “Onsite” consisting of 4-5, 45 min calls
Presentation
Offer!
Compensation and Benefits
Premium Private Medical and Dental coverage
Generous time off program with additional “Floating Holiday days”
Retirement savings program with company contribution
Equity in a publicly-traded company and an Employee Stock Purchase Program
Monthly stipend to support our remote work model
Annual development stipend to support our people's growth and development
Family-forming benefits and up to 20 weeks of Parental Leave
Wellbeing programs i.e. Modern Health, HealthKick and much more…
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.