Technical Program Manager, North Delivery & Release Operations

Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Position Overview We're seeking a Technical Program Manager to own release coordination across North's growing product portfolio. This role sits at the intersection of engineering, product, and customer delivery, ensuring that North ships reliably, communicates clearly, and continuously improves how it gets software out the door. About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. As a Technical Program Manager, you will: - Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams - Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails - Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders - Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows - Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success - Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor - Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams - Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshaling the right resources when customer or market priorities shift. You may be a good fit if you: - Have 3+ years as a Technical or Engineering Program Manager, with demonstrated experience in startup or high-growth environments - Have owned or significantly contributed to software release processes, including versioning strategies, hotfix workflows, or staged rollout coordination - Have experience with AI/ML products or technical platforms - Are comfortable with low structure, high impact situations where you can build processes from scratch and operate at both tactical and strategic levels - Communicate with precision. Able to interact with Technical Writing on customer-facing release notes and executive summaries as fluently as you track a GitHub PR - Have strong bias for action and can move quickly from problem identification to solution implementation - Have experience with project management and release tooling (Linear, Jira, GitHub, etc.) - Love to automate your work, and can use North to do so! If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. Full-Time Employees at Cohere enjoy these Perks: 🤝 An open and inclusive culture and work environment  🧑‍💻 Work closely with a team on the cutting edge of AI research  🍽 Weekly lunch stipend, in-office lunches & snacks 🦷 Full health and dental benefits, including a separate budget to take care of your mental health  🐣 100% Parental Leave top-up for up to 6 months 🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement 🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ✈️ 6 weeks of vacation (30 working days!)