Technical Program Manager - Video Streaming & Infrastructure

Technical Program Manager II — Video Streaming & Infrastructure About Alarm.com Alarm.com (Nasdaq: ALRM) is the leading platform for intelligently connected property. Millions of customers rely on our technology for security, video, energy management, and smart automation. Our video platform processes billions of clips, powers real-time live streaming for homes and businesses, and integrates with a broad range of camera models across multiple hardware ecosystems. About the Role We're looking for a Technical Program Manager to own delivery and customer experience of Alarm.com's video services. This role sits within the Product & Program Management team and is responsible for driving programs spanning real-time video delivery, cloud infrastructure modernization, video pipeline architecture (encoding, storage, delivery), and firmware update operations for our camera ecosystem. This is a high-impact, technically deep role — you'll partner directly with embedded firmware engineers, cloud platform teams, and product managers to ensure the infrastructure underpinning Alarm.com's entire video experience is reliable, performant, and continuously improving. What You'll Do Drive end-to-end execution of video streaming and infrastructure programs from concept through launch, including cross-team dependency management, risk mitigation, and stakeholder communication Own the streaming technology roadmap: connection protocols, proxy infrastructure, adaptive bitrate streaming, and codec modernization Coordinate and drive delivery of cloud infrastructure migration programs — engineering owns the technical implementation, you own the schedule, dependencies, and cross-team alignment Monitor and manage firmware update systems for cameras, ensuring updates roll out safely and on schedule across the device fleet Track system health metrics for customer-impacting services and drive resolution when metrics degrade Coordinate across firmware, backend, frontend, QA, and DevOps teams — many of these programs span 4+ engineering teams Establish and maintain program health metrics, escalation paths, and delivery cadences across a portfolio of concurrent programs Partner with product managers to translate technical infrastructure investments into business outcomes and prioritization decisions Other duties as assigned What You Bring 5+ years in technical program management, engineering management, or a senior technical IC role shipping infrastructure or media products at scale Deep familiarity with video/media technology: streaming protocols (e.g. WebRTC, HLS, RTSP), video and audio codecs, or media pipelines Experience with cloud infrastructure: container orchestration, CI/CD, microservices architecture, load balancing Ability to read and discuss code, architecture diagrams, and system designs with engineers — you don't need to write production code, but you need to understand it Track record of managing concurrent programs with competing priorities and cross-functional dependencies Strong written and verbal communication — you'll present to engineering leadership and translate infrastructure complexity into plain language Nice to Have Experience in IoT, security/surveillance, or connected device ecosystems Familiarity with media server frameworks or real-time media processing Background in SRE, DevOps, or platform engineering before moving to program management Experience with Jira portfolio management at scale Why This Role You'll own one of the most technically interesting portfolios in the company — real-time video at scale across cloud, edge, and embedded Direct impact on millions of end users' video experience Small, senior PM team (no bureaucracy) with strong engineering partnerships Opportunity to shape the long-term streaming and infrastructure architecture, not just execute tickets Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR ALARM.COM? Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week. COMPANY INFO Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people. For more information, please visit www.alarm.com. COMPANY BENEFITS Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.