Technical Enablement Manager

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. MEET THE TEAM BEHIND THIS JOURNEY DeepL is seeking an Enablement Manager to build and scale enablement programs for our technical Go-To-Market roles including Solutions Consultants, Customer Success Managers, Customer Support representative, and Professional Services Consultants. This role requires someone who can prioritise enablement needs and collaborate cross-functionally to design comprehensive training programs, develop enablement materials, and foster knowledge sharing across technical GTM teams to drive product adoption, customer satisfaction and success, and revenue growth. The ideal candidate will have 7-10 years of experience in enablement, with demonstrated expertise in enabling technical customer-facing teams within the SaaS industry. You'll be comfortable building programs from scratch, working across multiple functions and regions, and thriving in fast-paced environments where technical accuracy and customer impact are paramount. YOUR RESPONSIBILITIES TECHNICAL GTM ENABLEMENT PROGRAM DEVELOPMENT - Design onboarding curriculum for each role and work with wider Enablement team on its delivery - Design and deliver comprehensive enablement programs covering product knowledge, working with Knowledge Management and the wider Sales Enablement team on its delivery - Develop role-based certification programs - Create enablement content for consultative selling, value selling, storytelling, and articulating ROI for varied audiences - Develop capability around effective trouble shooting and de-escalation - Build training on identifying expansion opportunities and scoping - Enable each role cohort on tools including Salesforce, Salesloft, various prospecting tools etc, working with Support Enablement and the wider Sales Enablement team on its delivery - Develop training on key role-based skills and process e.g. customer adoption fundamentals for CSMs, Discovery and effective demoing for SCs, effective Technical project scoping for Professional Services etc. - Develop process enablement for new customer kick-off, onboarding, go-live, incident management, QBR process, renewal process, and Voice of Customer feedback CONTENT DEVELOPMENT & DELIVERY - Build and maintain scalable enablement curricula that evolve with product enhancements, market needs, and GTM strategy - Develop certification programs and learning paths tailored to different technical roles and experience levels - Create diverse enablement experiences including instructor-led training, self-paced learning, workshops, and hands-on labs - Design role-specific playbooks, job aids, and quick reference guides - Work within Sana (LMS) to deliver self-service enablement resources and ensure teams have access to up-to-date training materials, product documentation, technical resources, and sales tools - Leverage systems and data to track engagement, training completion, and enablement effectiveness PERFORMANCE MEASUREMENT & OPTIMIZATION - Create and deliver executive-level reporting on enablement program effectiveness and team performance - Use strong analytical skills to measure program impact through metrics like certification completion, time-to-productivity, customer satisfaction, and revenue impact - Make data-driven decisions for continuous improvement of enablement programs - Gather feedback from technical GTM teams and stakeholders to refine enablement content and delivery methods - Stay current on product enhancements, competitive landscape, and industry best practices - Iterate on programs based on performance data, feedback, and changing business needs CROSS-FUNCTIONAL COLLABORATION - Partner with GTM leadership to align enablement programs with business objectives and revenue goals - Work with subject matter experts and Knowledge Management team to translate technical knowledge into effective enablement programs - Coordinate with content creators across DeepL to develop high-quality materials - Build communities of practice for continuous learning and peer-to-peer enablement - Ensure consistent messaging and approach across all technical customer-facing roles QUALITIES WE LOOK FOR - 7-10 years of experience in enablement, with significant time spent enabling technical customer-facing teams; 4+ years in technical enablement, customer success enablement, or related roles within B2B SaaS organizations - Demonstrated experience enabling multiple technical roles (Solutions Consultants, CSMs, Support, Professional Services) - Deep understanding of SaaS business models, customer lifecycle, and technical sales processes - Experience with MEDDPPICC or similar sales methodologies - Learning Management Systems (LMS) platform management and content development - Tools: CRM software (Salesforce experience strongly preferred); Sales engagement platforms (Salesloft or similar); Customer success platforms (Planhat, Gainsight, or similar); Support platforms (Zendesk or similar) - Presentation and facilitation skills for virtual and in-person training delivery - Experience with certification program design and competency frameworks - Ability to define and track enablement KPIs and success metrics CORE COMPETENCIES - Exceptional verbal, written, and presentation skills with ability to engage diverse technical audiences - Ability to translate complex technical concepts into accessible training content - Strong facilitation skills for leading workshops, training sessions, and knowledge-sharing forums - Excellent interpersonal skills for building relationships across technical and non-technical teams - Strong technical aptitude with ability to quickly learn complex SaaS products and AI technologies - Understanding of technical sales processes, solution architecture, and customer implementation - Familiarity with API integrations, SSO, and enterprise software deployment models - Ability to speak credibly with technical audiences including Solutions Consultants and Professional Services teams - Strategic mindset to align enablement programs with business objectives and revenue goals - Strong analytical skills to identify knowledge gaps and design targeted enablement solutions - Data-driven approach to measuring program effectiveness and ROI - Ability to prioritize initiatives based on business impact and resource constraints - Proven organizational skills to manage multiple projects, priorities, and deadlines simultaneously - Ability to build structured programs from scratch with minimal guidance - Comfortable with ambiguity and willing to build programs from the ground up - Self-motivated and capable of thriving in fast-paced, dynamic, remote-first environments - Adaptable to changing priorities and able to pivot strategies based on feedback and results - Willingness to collaborate across many different functions, regions, and time zones - Growth mindset with commitment to continuous learning and improvement WHAT WE OFFER - Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. - Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. - Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. - Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. - Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. - Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. - 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. - Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.