Technical Account Manager - Ansible

Job Description About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the U.S. Pacific or Mountain Time Zone. In this role, you will work with a small set of enterprise customers to provide direct technical and architectural guidance for the Red Hat Ansible Automation Platform. Primary responsibilities include acting as a crucial liaison between the customer, the company, and organizations across Red Hat. Much of your focus will be on facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions. This role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved. What You Will Do • Support enterprise customers implementing Red Hat Ansible Automated Platform solutions • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Specialize in Ansible Automation Platform, providing expertise on its implementation and use • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. • Provide strategic advice and guidance on current and future Red Hat products and solutions • Manage customer cases, maintaining clear and concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through attentive, relationship-based support • Visit customer sites as needed and ensure exceptional service experience What You Will Bring • Experience in a technical support, software development or engineering, or quality assurance organization • Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles • Experience with configuration management, application deployment, and infrastructure orchestration technologies • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information to customers clearly and concisely • Ability to manage multiple issues and projects • A bachelor's degree in a technology-related discipline is preferred • Residence within the U.S. West or Mountain Time Zone • Software engineering background; experience with RPM-based Linux technologies • Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative, is preferred • Experience working in DevOps environments preferred • Experience with container technologies such as Docker, Podman, and Kubernetes preferred • Experience deploying applications in cloud environments and developing containerized applications is a plus • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred • Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus The salary range for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.  About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!  Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.  Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.