Tech Ops Support Specialist

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Dublin, Ireland | 💰 €42,000 - €52,000, incentive scheme ➕ benefits | Hear from the team ✨ ⭐Our TechOps & TechOps Suport team TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work, whether that’s fixing problems, delivering projects, or shaping how technology is used across the company. We’re made up of three sub-teams, each with a clear focus. The Support Team is the friendly, approachable face of TechOps. We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard. As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction. We don’t just solve problems we build trust. As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem. 🔑You’ll play a key role by... You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are: Answering technical queries and questions in Slack Helping people resolve their issues face to face or using a video call Ordering laptops and peripherals Delivering laptop onboarding sessions for new Monzonauts Managing macOS devices using Jamf Carrying out basic admin actions across our various SaaS platforms 🤩 We’d love to hear from you if… In order to be a real success in this role, we’d expect you to fit the following criteria: You’re comfortable working in a technical team that deals with a wide range of technical issues every day. You’re comfortable presenting technical information to groups of people. You're passionate about helping people as well as creating an inclusive support environment. You can communicate technical solutions to people with wide ranging levels of technical expertise effectively. You're experienced in troubleshooting macOS. You have an understanding of basic networking. You love learning on the fly and sharing your knowledge with others. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰A salary range of €42,000 - €52,000 and a performance incentive scheme 📍This role is based in our Dublin office, you’d be expected to work from the Dublin office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position. ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays) 📚€1,200 learning budget each year to use on books, training courses and conferences. 🏥Private healthcare scheme 💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6% 💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling 🌈 The application journey has 3 key steps Recruiter call 30 minute interview with the Hiring Manager 2 hours of technical and cultural interviews This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated. #LI-ÉS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊