Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Talent Acquisition Coordinator to join our Talent Acquisition team reporting to the Senior Manager Talent Acquisition. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in enabling recruiting excellence across the organization by driving operational rigor, strengthening coordination, and building scalable hiring processes. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Talent Acquisition, Hiring Managers, People Strategy Partners, and Finance. The ideal candidate brings strong skills in process optimization, stakeholder management, and operational execution.
What You'll Do:
Optimize Slack channels for clear, structured collaboration across TA, hiring managers, and stakeholders.
Coordinate intake meetings; draft intake guides.
Create and manage requisitions in Workday, ensuring accuracy and data integrity.
Draft and publish brand-aligned job postings across platforms (e.g., LinkedIn).
Maintain a centralized, up-to-date job description library with version control.
Manage headcount approvals, track workflows, and proactively prevent hiring delays.
Partner with PSP and Finance to align hiring plans with budget and headcount.
Support recruiting operations through admin support, process improvements, automation, and TA projects.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
4-6 years in TA Ops, Recruiting Ops, HR Ops, or related field.
3+ years experience with applicant tracking systems
Proven ability to coordinate cross-functional stakeholders in fast-paced environments.
Highly organized with strong attention to detail, ensuring seamless coordination of interviews, candidate communications, and hiring processes.
Process-driven with a focus on continuous improvement.
2 years experience working in SaaS and/or private equity or venture-backed environments
Nice-to-have skills or experience:
Experience working in SaaS and/or private equity or venture-backed environments
Proficiency with Ashby ATS and Workday
Experience or supporting system implementations
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.