Support Engineer

Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco. About the Role: We're looking for a Systems & Support Engineer to join our global IT team and play a key role in delivering an exceptional technology experience for our employees. As part of our remote-first, globally distributed company, you'll provide front-line technical support while helping manage and improve the systems, devices, and cloud infrastructure that keep our business running. You'll be the primary IT support contact for our EMEA region, working within our follow-the-sun support model and collaborating closely with colleagues across APAC and the Americas to ensure seamless global coverage. This is an exciting opportunity for an experienced IT professional who enjoys solving technical challenges, improving processes through automation, and delivering outstanding customer service in a fast-paced SaaS environment. What You’ll Do: Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls. Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams. Deliver a seamless onboarding and offboarding experience, including device provisioning, access management, and equipment recovery. Manage and secure corporate endpoints using Microsoft Intune and Jamf. Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack. Support and help maintain cloud infrastructure across AWS and Azure environments. Build automation scripts and self-service workflows to improve operational efficiency. Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics. Partner with Security and Compliance teams on vulnerability management, endpoint security, access governance, and audit readiness. Monitor systems and infrastructure, troubleshoot recurring issues, and implement long-term improvements. Create and maintain technical documentation and internal knowledge resources. Evaluate new technologies and work with external vendors to support business needs. What You’ll Need Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience). 5+ years of experience in IT support, systems administration, or a similar role, ideally within a global or remote-first SaaS organization. Strong troubleshooting experience across both Windows and macOS environments. Hands-on expertise with Microsoft Intune, Jamf, Okta, and/or Microsoft Entra ID. Experience administering enterprise productivity platforms such as Google Workspace and Microsoft 365. Working knowledge of AWS and/or Azure, with experience supporting cloud-based infrastructure. Experience writing automation scripts or improving IT processes through automation. Excellent communication skills and a customer-first approach to technical support. Strong organizational skills with the ability to manage multiple priorities across global time zones. A proactive mindset, curiosity to learn new technologies, and a commitment to continuous improvement. An understanding of security best practices, including least privilege, MFA, and compliance requirements such as GDPR. Bonus if you have the following: AWS Cloud Practitioner certification Microsoft Azure Administrator Associate certification Microsoft 365 Endpoint Administrator Associate certification Okta Certified Professional Jamf Certified Associate CompTIA A+ or Network+ Experience with iPaaS platforms or AI-powered service desk tools Benefits At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution. We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at https://www.zoneandco.com/careers Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor. Employment Terms United States Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice. Non-US Jurisdictions This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements. Privacy Statement and Applicant Privacy Notice. #LI-Remote