Staff User Experience Researcher

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: March 9th, 2026 Anticipated Posting Close Date*: May 30th, 2026 *Job posting may close early due to the volume of applicants. Staff UX Researcher As a member of the Product Experience team you will help us redefine what’s possible with the way the world experiences the internet. You will influence and shape user empathy across our organization. As a Staff UX Researcher, you will shape the user research strategy for Fastly’s products. ‍You possess strong research skills and have a vetted toolkit of research methodologies. You will be an advocate for our customers throughout the development process and will influence and shape user empathy across our organization. What You'll Do: You’ll plan and conduct user research, including usability testing, contextual interviews, participatory design, foundational studies, task and funnel analysis, and surveys You’ll partner with Product Designers, Product Managers, and Client Services to identify and ideate on research approaches to resolve complex questions You’ll define a user research strategy, defining methodologies and approaches to apply to the design and launch of new products You’ll conduct user research studies utilizing both quantitative and qualitative methods, including data collection, analysis and building an action plan based on insights You’ll distill and present user-centered and data-driven insights across the organization, influencing product development and highlighting the business value of potential solutions You’ll establish a centralized research repository to house findings You will mentor Product Designers and Product Managers, guiding them through a range of research activities What We're Looking For: You have 7+ years work experience conducting user research and a portfolio demonstrating your involvement in shipping products You have a track record of planning and executing strategic and tactical research, leading workshops, interviews, usability testing, surveys, and producing sharable insights You have hands-on experience analyzing data and using analytic software products and have an understanding of statistical concepts and behavioral analysis You have a proven track record influencing product direction and strategy with insights discovered through your research You have excellent project management, written and verbal communication, and interpersonal skills You are curious about technology and can dive into complex or unfamiliar topics You have an advanced degree in Human-Computer Interaction, Cognitive Science, Sociology, Anthropology, Psychology, Information Science, or related field You have worked in the enterprise SaaS industry We’ll be super impressed if you have experience in any of these: Experience working with a cloud platform provider is a plus Deep knowledge of best practices for UX design principles Experience using Looker Studio or Pendo Work Hours: This position will require you to be available during core business hours. Work Location(s) & Travel Requirements: This position is open to the following preferred office locations: San Francisco, CA New York, NY Denver, CO Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The estimated salary range for this position is $195,720.00 to $234,864.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.