Staff Solutions Engineer, Public Sector

WHO WE ARE At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media. With a remarkable $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation. We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI. ABOUT THE ROLE This position will require an active US Department of Defense or Intelligence Community TS/SCI clearance. We're seeking an exceptional Solutions Engineer to directly support US public sector customers. In this role, you'll be the human bridge between TwelveLabs' powerful video understanding platform and mission-critical government operations. You won't be a consultant who shows up with a pitch deck. You'll be a technical owner who ships production solutions, someone who can understand an agency's workflow on Monday, architect a solution using our video AI models by Wednesday, and have a working prototype deployed by Friday. This role combines the autonomy of a startup engineer with the impact of supporting critical government missions. You'll work in small, agile teams and own end-to-end execution of high-stakes projects that directly serve the public good. Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes. IN THIS ROLE, YOU WILL DEPLOY VIDEO UNDERSTANDING SOLUTIONS IN GOVERNMENT ENVIRONMENTS - Embed directly with federal, state, and local government customers to understand their video analysis workflows, pain points, and operational requirements - Design and implement video understanding solutions using TwelveLabs' platform (semantic search, scene detection, object tracking, activity recognition, summarization) on government networks - Deploy our multimodal AI models in AWS GovCloud, Azure Government, FedRAMP environments, classified networks, and on-premises secure facilities - Build custom pipelines integrating TwelveLabs APIs with government systems like Palantir Foundry, Salesforce, SharePoint, and agency-specific platforms OWN TECHNICAL DELIVERY & CUSTOMER SUCCESS - Serve as the primary technical point of contact for your assigned customers—you own their success - Rapidly prototype solutions using real customer data and operational requirements - Translate mission needs into technical implementations, whether that's building video search interfaces, automated monitoring workflows, or content analysis systems - Troubleshoot complex production issues in secure environments and maintain high system availability NAVIGATE GOVERNMENT SECURITY & COMPLIANCE - Manage engagement post deployment in air-gapped networks, classified systems, and secure facilities - Prepare and deliver security documentation for ATOs (Authority to Operate), CTFs (Certification to Field), and RMF compliance - Work within NIST, FedRAMP, FISMA, and federal security frameworks - Interface with government security teams, ISSOs, and AOs to ensure compliant deployments BUILD THE BRIDGE BETWEEN FIELD & PRODUCT - Bring field learnings back to product and engineering teams to shape the roadmap - Identify patterns across customer deployments that can be productized into platform features - Contribute to internal tooling, deployment automation, and reference architectures - Collaborate with ML engineers to optimize model performance for government use cases DRIVE STRATEGIC RELATIONSHIPS - Build trusted relationships with government program managers, technical leaders, and end users - Present technical solutions to senior government leadership and agency stakeholders - Understand customer missions deeply enough to propose solutions they didn't know were possible - Represent TwelveLabs at government conferences, industry days, and agency briefings YOU MAY BE A GOOD FIT IF YOU HAVE SECURITY & ELIGIBILITY - Ability to attain, or already hold a TS/SCI clearance - Must be a US Citizen and eligible to maintain clearance - Willing to work on-site at customer locations in DC/VA/MD area (up to 40-60% of time) - Comfortable working in SCIFs and other secure facilities TECHNICAL FOUNDATION - BS degree or higher in Computer Science, Engineering, Mathematics, or related technical field or equivalent experience - 7+ years of software engineering, ML engineering, or technical solutions experience - Strong coding ability in Python, or similar languages - Experience with cloud platforms (preferred: AWS. acceptable: Azure, GCP) and containerization (Docker, Kubernetes) - Working knowledge of APIs, microservices, and modern software architecture GOVERNMENT/PUBLIC SECTOR EXPERIENCE - 1+ years deploying or operating software in government networks (classified or unclassified) - Familiarity with federal security frameworks (RMF, NIST 800-53, FedRAMP, FISMA, STIGs) - Understanding of government procurement, workflows, and operational environments CORE COMPETENCIES - Technical breadth: Can quickly learn new technologies, frameworks, and customer systems - Customer obsession: Genuinely curious about understanding mission problems, not just deploying software - Ownership mentality: Takes full responsibility for customer outcomes—no "not my job" mindset - Execution speed: Thrives in fast-paced environments and ships working solutions quickly - Communication skills: Can translate between technical implementation and mission impact - Adaptability: Comfortable with ambiguity, changing requirements, and evolving customer needs PREFERRED QUALIFICATIONS - Experience with computer vision, video processing, or multimodal AI systems - Background in video analysis, surveillance systems, or multimedia intelligence - Familiarity with GPU infrastructure, model serving (TensorRT, vLLM, Triton), or ML deployment - Experience with GitOps, Infrastructure as Code (Terraform), or CI/CD in secure environments - Previous work with Palantir Foundry, Elasticsearch, or government data platforms - Knowledge of video codecs, streaming protocols, and large-scale media processing - CompTIA Security+ or other relevant certifications - Experience in startup or fast-moving technology environments - Background as a Forward Deployed Engineer, Solutions Engineer, or Technical Account Manager BENEFITS AND PERKS 🤝 An open and inclusive culture and work environment. 🚀 Work closely with a collaborative, mission-driven team on cutting-edge AI technology. 🏥 Full health, dental, and vision benefits ✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.