Staff Infrastructure Engineer (IAM and Cloud Services)

What you can expect The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack. About the Team We are the engineering engine behind the organization's internal technology. As a modern infrastructure team, we serve as "Customer Zero" for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom Responsibilities Architecting and maintaining secure infrastructure across AWS, Azure, and GCP. Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access. Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management. Managing and scale our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics. Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations. Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint). Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements. What we’re looking for Have 8+ years of experience in IAM and Cloud Services. BS /MS in Computer Science, MIS, or equivalent engineering experience. Hold extensive experience creating tools and automation services with Python or Golang. Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible. Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers. Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals. Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues. Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD. Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure;  there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 08/13/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.