Staff Content Designer, Model UX

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most — their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We're looking for a staff-level content designer who understands that the power of conversation. You'll shape how an AI thinks, communicates, and connects with clinicians. You won't just be writing for a product. You'll be shaping how an AI speaks in some of the most consequential moments in medicine — a new diagnosis, a medication change, a care plan that a patient has to actually understand and follow. Clinicians spend much of their time buried in documentation, and patients too often leave appointments confused, overwhelmed, or forgotten. Abridge exists to change both of those realities. This role is for someone who believes language is a design material — and who knows how to wield it with precision, warmth, and accountability. WHAT YOU’LL DO You'll own the voice and content foundations for our AI — building the standards, style guides, and principles that govern how we communicate across product, marketing, education, and brand. You'll work closely with researchers, designers, engineers, and ML teams to make sure our voice isn't just documented but actually embedded: in training data, in prompts, in the model itself. You'll translate the hardest, most technical ideas in AI into language that's honest, warm, and genuinely useful — without corporate gloss. - Build and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfaces - Work directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentation - Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use - Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance - Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary - Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team WHAT YOU’LL BRING - 8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products - Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy - A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job - A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss - The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs BONUS POINTS IF… - Background in enterprise and consumer products - Background collaborating with RLHF or fine-tuning teams on tone and behavioral guidelines - Experience scaling content systems across enterprise partners or complex, multi-stakeholder environments WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We provide reasonable accommodations throughout the interview process. If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at accommodations@abridge.com STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.