Band Level 4 Job Description Summary Location: Cairo, Egypt #LI-Hybrid Internal job title: Sr. Spec. DDIT OPS ITOT Small Molecules About the Role: The Sr. Spec. DDIT OPS ITOT Small Molecules for Cairo site drives and ensures that DDIT global and local demand is captured from business and collaborates with other DDIT functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role ensures that specific business requirements are incorporated into the overall strategy and implements objectives with technology strategy development, solution discovery, service, risk and relationship management. Job Description Key Responsibilities: Develop the IT service portfolio for the capability area and monitor satisfaction levels, across locations, business domains, and/or geographical boundaries. Execute and document all end-user requirements for IT services. Follow-up for site SLAs to make sure they are met for all IT Services, collect customer feedback and identify optimization areas, ensure that all the risks about IT Services are aligned with the business and mitigated. Act as Site IT Expert for Business Applications: Ensure smooth business application service operations and execution, manage escalation of business application incidents that impact Manufacturing site, and provide high level expert, technical support and consultation on infrastructure. Execute initiatives, perform high-level technology impact analysis, and work directly with customer teams to develop business cases. Collect the overall user experience when designing and deploying new solutions and services. Direct involvement in the delivery of selected site projects to ensure meeting time, cost, quality requirements, and business needs. Proactively share knowledge of technology risks and opportunities to build competitive advantage. Ensure adherence to Security and Compliance policies and procedures within the Service Delivery scope. Essential Requirements: 5+ years in an IT role with good knowledge in standardized global SAP environments. GxP experience Proven track record of strategic projects in MES and CSV and implementation of cyber security projects. Excellent stakeholder management and influencing skills, as well as good communication and presentation skills in both English and Arabic. Good knowledge of Project Management methodology Desirable requirements: ITIL and PMP/Agile certificate is desirable Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Skills Desired Business Acumen, Business Requirements, Business Value Creation, Change Management, Customer Requirements, Digital Capabilities, Effective use of Technology, Financial Modeling, Information Technology Consulting, Project Management, Stakeholder Management, Strategic Planning, Technical Analysis