Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As a Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions.
At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.
What You’ll Do
Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX.
Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization.
Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy.
Translate complex platform capabilities into business value for executive and practitioner audiences.
Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.
Who You Are
Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences.
Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems.
Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills.
Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
Open to feedback and committed to continuous learning
Demonstrates empathy and builds trust quickly
Willingness for up to 40% travel, largely within the US
Preferred Qualifications
Bachelor's degree in Marketing, Business, Communications, or a related field
5+ years' experience in a solutions consulting/sales engineering role
Experience with Sprinklr or similar Unified-CXM platforms a plus
Understanding of AI and automation as applied to marketing and CX use cases.
Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments.
Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.