Sr. Renewal Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Driving retention and revenue continuity in a rapidly expanding cloud business, this role shapes how enterprise customers in Brazil realize long term value from their Genesys investment. You will own complex renewal strategies that directly influence revenue growth, customer loyalty, and lifecycle expansion. Operating at the intersection of sales, customer success, and commercial strategy, you will guide customers through evolving needs while navigating competitive market dynamics. At Genesys, you will help organizations deliver more meaningful customer experiences while gaining exposure to enterprise level decision making and cloud transformation initiatives. This role offers strong visibility into regional growth strategy and the opportunity to elevate renewals into a highly strategic, consultative function.   Key Responsibilities: Own end-to-end renewal strategy for an assigned portfolio, ensuring high retention rates and predictable revenue outcomes Drive proactive engagement with customers to identify renewal risks, expansion opportunities, and long term value alignment Lead commercial discussions and negotiations, aligning contract terms with customer objectives and market conditions Influence cross-functional teams including Sales, Customer Success, Finance, and Legal to deliver seamless renewal execution Develop and execute account-level renewal plans that support upsell, cross-sell, and contract optimization Analyze customer data and renewal trends to improve forecasting accuracy and reduce churn Strengthen executive-level relationships to reinforce trust and long term partnerships Contribute to scalable renewal processes that transition transactional activities toward automated and consultative models Required Qualifications: 5+ years of experience in renewals, account management, or sales within a SaaS or cloud environment Proven success managing complex contract renewals and customer negotiations Strong understanding of subscription-based business models and revenue retention strategies Demonstrated ability to influence stakeholders across multiple functions and seniority levels Experience working with enterprise customers in competitive and dynamic markets Strong analytical skills with the ability to translate insights into strategic actions Excellent communication skills in English Ability to manage multiple priorities independently in a fast-evolving environment Preferred Qualifications: Experience with cloud software or customer experience platforms Familiarity with CRM and renewal management tools such as Salesforce Knowledge of Latin American market dynamics and customer behavior Experience driving process improvement or automation initiatives #LI-Hybrid Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.