Sr. Network Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior Network Engineer, you will manage and influence the design, implementation, and operation of a large-scale Cisco-based global enterprise network spanning campus, WAN, SD-WAN, wireless, and cloud connectivity. You will independently lead complex initiatives, ensure production stability within your domain, and drive continuous improvement aligned with global architectural standards. This is a senior-level engineering role requiring strong technical depth, sound judgment, and operational ownership. You will mentor developing engineers, lead cross-functional efforts, and contribute to the evolution of our enterprise network in partnership with Staff and Principal engineers. This position is based in Brazil and supports a globally distributed environment. Strong professional English communication skills are required for daily collaboration with teams across North America, EMEA, and APAC.   Key Responsibilities: Enterprise WAN, Routing, Switching, & Wireless Design and operate enterprise WAN architectures leveraging Cisco SD-WAN Implement and optimize control, data, and management plane policies Design segmentation strategies using VPNs/VRFs within SD-WAN Develop application-aware routing and DIA strategies Lead branch migrations from traditional WAN to SD-WAN Design, implement, and troubleshoot BGP (eBGP/iBGP) including: Route redistribution strategies, Prefix filtering and route-maps, Path selection tuning and failover behavior Design and optimize OSPF (multi-area designs, summarization, LSA behavior) Understand EIGRP where legacy environments exist Implement high-availability designs using: HSRP / VRRP, ECMP, WAN failover strategies, IP SLA tracking Design and operate Cisco Catalyst 9800 Wireless LAN Controllers Optimize RF design, RRM tuning, and roaming performance Troubleshoot high-density and roaming-related performance issues Implement secure wireless architectures integrated with ISE (802.1X, profiling) Support site surveys and wireless modernization initiatives Campus & Switching Infrastructure Design and operate Cisco Catalyst 9000 series (9300/9400/9500) platforms Implement advanced Layer 2 and Layer 3 switching features including: VLAN/SVI design, EtherChannel (LACP), StackWise and StackWise Virtual, Rapid-PVST / MST, Storm control and loop prevention Perform deep packet-path analysis across switching and routing layers Automation & AI-Assisted Tooling Develop automation using Ansible (Cisco collections) and/or Python Interface with Cisco APIs (RESTCONF, NETCONF, SD-WAN APIs) Leverage Cisco Catalyst Center (DNAC) for provisioning and Assurance Utilize streaming telemetry, NetFlow, SNMP, and API integrations to enhance visibility across LAN, WAN, SD-WAN, wireless, and firewall domains Correlate data across multiple Cisco platforms to identify systemic issues versus isolated incidents Leverage Cisco Catalyst Center (Assurance), Cisco SD-WAN analytics, ThousandEyes, and Secure Firewall telemetry to proactively identify performance, capacity, and availability risks Validate AI-generated insights and anomaly detections using strong networking fundamentals and packet-level analysis Translate AI-driven recommendations into actionable remediation plans Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through effective use of telemetry and intelligent monitoring Influence the adoption and optimization of AIOps capabilities across the network engineering function Partner with architecture and operations teams to improve signal-to-noise ratio in alerting systems Drive continuous improvement in observability standards and operational dashboards Identify opportunities to automate repetitive operational tasks where appropriate, ensuring alignment with AI-driven operational workflows Collaborate with DevOps and cloud teams to ensure network telemetry integrates effectively into broader monitoring ecosystems Network Security, Identity, and Authentication Operate and optimize Cisco Firepower NGFW environments managed via FMC Troubleshoot access control policies, NAT, IPS, and site-to-site VPNs Support firewall high-availability configurations Analyze packet captures to diagnose asymmetric routing or policy issues Design and support wired and wireless 802.1X deployments Configure and troubleshoot: Policy sets, Profiling, Device administration (TACACS+), Dynamic VLAN assignment Collaborate with Security teams to enforce identity-based access control aligned with Zero Trust principles Collaboration, Documentation & Learning Collaborate with global team members across regions and time zones Participate in design reviews, post-incident reviews, and operational forums Maintain accurate documentation for configurations, changes, and procedures Participate in on-call rotations as part of a structured support model Demonstrate reliability, ownership, and accountability for assigned work Actively develop skills across enterprise networking, cloud, and automation technologies Required Qualifications: 6–8+ years of enterprise network engineering experience CCNP Advanced knowledge of Cisco enterprise networking platforms Strong expertise in BGP and OSPF design and troubleshooting Proven experience with Cisco SD-WAN Hands-on experience with: Cisco Catalyst 9000 series, Cisco Catalyst 9800 WLC, Cisco Firepower NGFW, Cisco ISE (802.1X wired & wireless) Experience implementing high-availability routing and switching designs Experience connecting to cloud environments such as AWS & Azure Advanced troubleshooting capability in production environments Practical automation experience (Ansible or Python required) Experience supporting multi-region/global environments Professional English proficiency is required for technical collaboration; accent-free or native-level fluency is not required. Experience with ITIL principals including Incident and Change Management Experience with ServiceNow Preferred Qualifications and Core Competencies: CCNP Enterprise – Enterprise Automation (ENAUTO-300-425) Experience working in globally distributed teams supporting 24/7 Methodical problem-solving Ownership of assigned tasks and outcomes Clear written and verbal communication Openness to feedback and continuous improvement Benefits That Support You: We invest in your well-being, because when you’re at your best, so are the experiences you create. 30 days of paid vacation per year, plus vacation bonus, and all public holidays Private health insurance Dental plan Life insurance Profit Sharing Plan (PLR), in compliance with the law Private pension plan Access to Metalcred employee credit union Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies. #LI-Remote #LI-AR1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.