Sr. Manager, Americas Technical Support

Lead the Future of Technical Excellence as our Senior Manager, Americas Technical Support! Are you a courageous, data-driven leader with a rare blend of deep technical fluency and compassionate management? Trimble is seeking a high-performing Senior Manager to lead our Americas Technical Support organization, overseeing a manager-of-managers structure that bridges core application support and specialized technical teams. In this pivotal role, you will advocate for our customers and teams while navigating high-stakes escalations and executive-level strategy. If you are a results-oriented leader who views AI as a strategic tool and thrives in building high-performance cultures, we want to hear from you. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: This position offers the unique opportunity to act as a "manager of managers," where you will directly shape the leadership DNA of our support organization. You will have the autonomy to drive technical innovation—including the strategic implementation of AI tools—while serving as a high-level technical bridge between core application teams and executive leadership. This is a role for a visionary pragmatist who wants to manage complex, multi-domain support functions and have a direct hand in the growth and accountability of a large-scale technical team. Key Exciting Responsibilities • Direct, hire, and mentor a team of managers, fostering a high-performance culture of accountability and professional growth. • Drive operational excellence by using OKRs, KPIs, and data-driven metrics to optimize team productivity and justify strategic headcount. • Serve as the technical bridge between product teams and support, translating complex challenges into clear insights for executive leadership. • Lead the charge in innovation by identifying and implementing AI tools to enhance onboarding, continuous training, and support efficiency. • Act as a high-level customer advocate during severe escalations, using industry expertise to facilitate intelligent, solution-oriented resolutions. Essential Skills & Experience • 10+ years of experience managing people in a customer support environment, specifically as a manager of managers. • Proven track record managing both core application and specialized technical support domains. • Expert ability to curate and present complex data and metrics to drive business decisions and justify budget or headcount requests. • Demonstrated experience in performance management, including the ability to address underperformance decisively and handle complex HR processes. • Practical experience leveraging AI tools to enhance team effectiveness and scale support operations. Bonus Points For: • Deep background in the construction industry, including estimating, fabrication, structural engineering, or construction accounting. • Technical familiarity with Trimble solutions such as ProjectSight, TrimbleConnect, Tekla, SketchUp, or MEP. • Experience navigating high-stakes customer calls and presenting to C-suite executives in a global SaaS environment. Logistics: Location: Westminster, CO; Portland, OR; or Alpharetta, GA (In Office) Travel Requirement: 10% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Technical Support Manager, Director of Support, Customer Success Leadership, SaaS Support, Manager of Managers, AECO Technology, Support Operations, Performance Management, AI for Support, Technical Leadership, Construction Technology, Support Strategy Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $115,600.00–$158,900.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Trimble’s Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.