Sr Director, Business Operations, EMEA

Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. Position Summary: ultraimpact – Make a difference for those who need it most As the EMEA Business Operations Lead, you are responsible for driving operational excellence across the EMEA region, driving excellence in customer engagement, analytics and insight generation, operational and business processes, strategic planning, leadership alignment and governance activities. This role is critical in optimizing regional and cluster-level operations as the organization grows its footprint and prepares to launch several new rare disease assets in the coming 5 years. This role will work extremely closely with the VP Commercial Operations, VP Medical Affairs, VP Market Access & Pricing, ED Supply Chain, Director EMEA Finance and Snr Dir and EMEA Head of HR. Work Model: Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite. Responsibilities: 1. Business Reviews and Strategic planning - In close collaboration with Finance and EMEA commercial leadership, design and execute Quarterly Business Reviews and country deep dives, yearly budgeting and LRP and monthly revenue reviews. 2. Governance and Leadership Support to the SVP Region Head – Organize and lead monthly EMEA leadership team (LT) meetings and GM/Functional Forums, including agenda preparation, documentation, and follow-ups. Facilitate and lead these discussions. 3. Field and Launch Excellence Training – Manage field force excellence training hub for the EMEA region - develop and implement training programs to enhance field force effectiveness (medical and commercial field teams). Design and execute strategies to improve the effectiveness and efficiency of field medical & commercial teams, focusing on performance metrics, training, and resource allocation and Go To Market model optimization. 4. Business Analytics Management and Insight Generation - Optimize country launch reporting processes, analyzing product launch performance and providing insights to support GMs. Lead Business Analytics & Reporting capabilities within the region, coordinating with Global and Regional product and Local country leadership supporting insight generation and decision-making. Further, lead the creation and tracking of cross functional (Commercial, Medical, Market Access) Key Performance Indicators (KPIs) and liaise appropriately with the cross functional team to create an integrated performance picture. 5. Digital initiatives and Data Management- Supervise digital initiatives and data management activities ensuring data integrity, optimization, accessibility, and compliance with regional and global standards. Support the deployment, management and usages of regional CRM and other digital tools in collaboration with IT. 6. Operational Effectiveness and strategic projects a. Collaborate with the Supply Chain team to ensure seamless product availability across the region b. Oversee collaboration with EAP and Named Patient Supply Service provider/s to ensure seamless operation including oversight on service performance, financials management, governance. c. Lead operational readiness for pipeline portfolio (including gene therapy) for the region d. Drive operational excellence across EMEA by identifying and leading projects to improve processes and operational effectiveness at the Region and in the local clusters (e.g. legal entity assessments projects, wholesaler selection and establishment) Requirements: Education • Bachelor’s degree in business, Life Sciences, or a related field • Advanced degree such as MBA or MSc. Experience • 15+ years in the biotech, pharmaceutical, or healthcare industry, with significant experience leading cross functional projects. • Demonstrated expertise in rare disease, specialty markets commercialization and operations with deep understanding of the cross functional roles. Experience in launch excellence and field force raining is a plus. • Proven track record in managing complex regional operations, including governance processes and strategic planning. • Proven ability to lead cross-functional teams in a matrixed environment and deliver results. Skills and Competencies • Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment. • Exceptional team player with organizational and leadership skills. • Strong financial and business acumen and Strong analytical skills • Outstanding communication and interpersonal skills. • Solid understanding of supply chain processes, P&L management, and regional healthcare dynamics. • Fluency in English; additional regional languages are advantageous. #LI-CK1 #LI-Hybrid Full Time employees across the globe enjoy a range of benefits, including, but not limited to: · Generous vacation time and public holidays observed by the company · Volunteer days · Long term incentive and Employee stock purchase plans or equivalent offerings · Employee wellbeing benefits · Fitness reimbursement · Tuition sponsoring · Professional development plans * Benefits vary by region and country Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com. See our CCPA Employee and Applicant Privacy Notice. See our Privacy Policy. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.