Special Projects Lead

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London | 💰£102,000 - £130,000 + Benefits ✨ ⭐Our Special Projects team You will be part of a small and high impact team of commercially minded, strategic, and analytically driven generalists. We shape and deliver trajectory-changing and business outcome focused projects across teams and at the Monzo level for C-Suite, GMs and senior stakeholders in the different parts of our business like Core Banking, Borrowing, Wealth, Business Banking, Operations, etc. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. You’ll be working on a wide range of projects, collaborating with partners and colleagues across areas like product, data and marketing; operating in a high pace and ambiguous environment. Examples of projects our team delivers include: seeding new products and business lines, delivering business transformation initiatives, expansion into new geographies, super-charging product growth, M&A, and high-impact partnerships. We'd want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, commercial and quantitative skills and grit to creating something better. 🔑You’ll play a key role by… Leading and executing trajectory changing, cross-functional projects that align with the company’s strategic goals. Engaging C-suite, GMs and other senior stakeholders to build the cross-functional influence required to drive strategic decision-making or unblock high-impact initiatives across the business. Collaborating with senior stakeholders and teams across product, marketing, operations, and engineering to problem solve jointly and deliver initiatives successfully. Identifying opportunities to optimise processes, drive efficiencies, and enhance project outcomes across Monzo. Driving problem solving, research and data gathering to inform business cases, go/no go decisions and influence strategy setting across the business. Owning analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making. Developing and tracking project plans, KPIs, and success metrics, ensuring timely progress and measurable results. Scaling team impact and performance by supporting talent development and staffing strategy, whether through direct management or high-impact coaching. 🤩 We’d love to hear from you if… You have a founder mindset and take ownership of your work You have the urge and resilience to challenge the status quo and make things better You're excellent at managing and influencing stakeholders You’re a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes. You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology You're data-driven, numerate and logic oriented You are a great project and team leader You're humble but excited by what we're doing at Monzo The following would be a bonus: Experience working in a high growth company on zero to one projects and products Experience working on business transformation and strategy Experience working on international expansion projects Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £102,000 - £130,000 ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 4 key steps Recruiter Call Initial Call with Hiring Manager Loop interviews Analytical thinking Problem Solving Final Interview, Behavioural This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-DH1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊