Solutions Engineer, West

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. Solutions Engineer, Mumbai ABOUT TRENDAI™ TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. AI Fearlessly. Learn more: trendaisecurity.com Solutions Engineer - West POSITION OVERVIEW  The Solutions Engineer (SE) with Delhi/Bangalore, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a TrendAI product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Solutionsan an architecturesolutionsunderstandingpre-sales supportan skillspanellisteventswebinarsworkshopsDevelopcustomerssolvesolutionsproducts'the more the the the cybersecuritycustomers Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation. PRIMIRY RESPONSIBILITY  Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly  Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey  A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively  Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.   Leveraging channel partners by upscaling and training for customer engagement is integral part of the role  Conduct routine update on the new product/ technology to the internal sales staff  Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how  Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking   Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution  Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner  Apply strong problem-solving skills to design solutions that solves the customer problems  Developing close relationships to help influence the technical strategy of the customer  Deliver training to customer and prospects about Trend Micro solutions   Working with company technical support personnel to ensure ongoing quality of support and customer health  Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies   Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest  Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role  EXPERIENCE  Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers   Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.   Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.   Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage   Good written and spoken communication skills in English  A strong interest in all aspects of cybersecurity and a passion for customer security  Excellent of understanding of public cloud technologies such as AWS and Azure   TrendAI™ strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity – the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. #LI-SR1 #LI-Hybrid We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.