Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the Manager, Solutions Consultant . This role is a remote role based in the United States.
In this role, you’ll play a key role in driving customer value and solution alignment by mapping business challenges to platform capabilities. This is a great opportunity for someone who thrives in a collaborative, fast-paced SaaS environment and enjoys working cross-functionally with teams like Sales, Account Management, and Customer Success. The ideal candidate brings strong skills in solution consulting, stakeholder communication, and problem-solving.
What You'll Do:
Contribute to the detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans. Ensure prospect/client satisfaction with all project deliverables.
Work cross-functionally with Sales, Professional Services, Marketing, and Product Management to develop relevant use cases for prospective customers.
Articulate the value of Customer Success and the Gainsight Platform to prospects and customers, either onsite or via web-conference.
Conduct business and technical discovery to uncover requirements that need to be addressed via presentations and demonstrations.
Assist in the creation of technical account configuration documentation and technical statements of work. Prepare and provide client-facing technical follow-up calls and documentation.
Participate in weekly Solution Consulting and Product Management meetings to stay up to date on current technical concepts and future product enhancements. Attend all company provided Solution Consulting enablement sessions.
Develop industry-related thought leadership while demonstrating technical expertise during the sales cycle.
Create solution presentation storyboards and configure solutions environments that tell a story and are anchored in the value-based selling approach.
Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
Meet or exceed quarterly management objectives and revenue targets.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
Minimum of 2 years experience in software consulting, pre-sales consulting, product management, or customer success
Experience in customer success management, account management, professional or renewal services.
Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives.
Ability to work autonomously while being effective within a highly driven organization.
Solid oral, written, presentation, and interpersonal communication skills.
Ability to present technical concepts to both technical and non-technical audiences.
Ability to work as part of a team to solve technical problems in varied departmental environments.
Intrinsically motivated with a strong work plan and self-development skills.
Nice-to-have skills:
Knowledge of Salesforce or Gainsight architecture and data model, including integration methods such as REST APIs and ETL tools.
Knowledge of relational database concepts including specific knowledge of one of the following (MongoDB, RedShift) including expertise in SQL.
Analysis and design skills of moderate complexity
Knowledge in web application & scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $80,000 – $90,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.