Solutions Architect (Animation)

WHAT MAKES US EPIC? At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development. SALES AND LICENSING What We Do We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine. What You'll Do You will work as a Solution Architect in the Animation vertical of our Unreal Engine Customer Success team. The ideal candidate has several years of hands-on production experience as an Animator. In this role, you will work with customers and potential customers to help them understand the value of the Unreal Engine. You will assess their needs for their projects and offer them support tools, both online and in person, to help them build their projects. Some travel will be involved. In this role, you will Engage in short-term (weeks to months) consulting engagements with clients, assessing their needs for adoption and success with UE Demonstrate the value of the Unreal Engine in solving industry-specific challenges Effectively identify customer needs and risks, outlining deliverables and scoping work to address them Recommend workflows and optimizations based on industry expertise and best practices. Collaborate well and grow cross-functional relationships to ensure alignment across teams Work with Sales and Support to develop effective onboarding plans and assist in implementing them as needed. Partner with technical resources in Support, engaging assistance onsite or remotely when appropriate Monitor progress against plans and deliverables, effectively communicating progress and managing scope. Communicate effectively with various stakeholders, both internally and externally, keeping them informed and effectively delivering high-touch support In partnership with the learning team, provide mentoring and hands-on training for clients, give live demonstrations, and interact with users at events and festivals What we're looking for Hands-on experience using the Unreal Engine in animation projects 4+ years in a customer-facing role (e.g., Sales, Support, Training), ideally supervising projects or as a project lead 4+ years of experience in Animation Extensive experience with Animation software and workflows Demonstrated ability to exhibit amazing problem-solving skills daily, viewing each new problem as an opportunity for success Track record of approaching challenges creatively and methodically, seeing them through to final resolution Ability to communicate with varying levels of stakeholders and build relationships effectively Must live in China and be fluent in Chinese and English Willingness to travel up to 30% of the time EPIC JOB + EPIC BENEFITS = EPIC LIFE We pay 100% for benefits for both employees and dependents. Our current benefits package includes supplemental basic medical, dental, vision and life insurance as well as disability. We also offer an employee paid voluntary top up medical plan, and a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent. Like what you hear? Come be a part of something Epic! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here. Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.