Solution Engineer - Public Sector (Active TS/SCI w/ FS Poly)

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. Job Overview: Neo4j is seeking a Solution Engineer to support the mission of ensuring client success across its US Public Sector business, as well as uncovering and fostering opportunities for expanded use of Neo4j technology. Neo4j Solution Engineers are customer champions who are both well-rounded experts in Neo4j best practices, as well as trusted technical advisors and advocates for Neo4j’s valued customers. Your primary objective is to provide oversight and needed support to ensure the technical success of Neo4j client projects, simultaneously managing multiple clients who are at varying points along their journey using Neo4j. You will pursue key outcomes of minimizing time to value and maximizing Neo4j product adoption. Candidates should be comfortable coordinating with project deployment teams, troubleshooting and/or escalating issues associated with product deployment technical configuration, speaking with customers about their needs, and working with colleagues as part of a distributed team. Responsibilities: Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts. Support cadence touchpoints with clients as well as communications surrounding key project milestones, providing technical guidance based on the audience expectations (e.g. Advisory Sessions, QBR, Executive Briefing, or Escalation Management). Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion. Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements. Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases. Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security. Act as a key escalation point to Neo4j product and engineering teams, to help defuse critical issues. When necessary, replicate product behavior issues in your own working technical environment, in a way that can be shared and reviewed with non-cleared personnel. Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices. Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders. Collaborate effectively with various Neo4j teams to address client issues expediently. Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering. Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges. Stay current on Neo4j’s portfolio of products and their capabilities. Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc. Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support. Anticipate ~30% travel. Essential prerequisites: Active TS/SCI w/ FS Poly. Working from home with the ability to travel on-site to customer locations. Qualifications 5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company. A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering. Strong client-facing experience with exceptional relationship and trust building skills Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary. Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution. A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills. High level of initiative, energy, curiosity and willingness to learn new concepts and technologies. Ability to work independently. Technical Skills Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points. Consult with customers on Cypher query tuning (SQL for graphs) and data model design to address performance needs and expanding use cases. Ability to advise and troubleshoot client application driver connections from supported drivers in the following languages/frameworks: Java, Spring Java, JavaScript, Python, .NET, Go, JDBC. Efficiently troubleshoot cluster deployment issues across multiple servers, data centers, and regions, in a variety of cloud (AWS, Azure, GCP, etc), virtual, and bare metal environments. Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS’s, respectively). Background in Neo4j Graph Platform or other database technologies (SQL, noSQL or competing graph database technologies. Docker, Kubernetes, or other distributed technologies and clustering. Experience with LLMs/GenAI in any capacity. The annual on target earnings range for this position based in the United States is listed below. This range is an estimate, and the actual on target earnings may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence. Annual On Target Earnings Range $160,000—$270,000 USD Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com. ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.