Solution Architect - Zuora

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Solution Architect. About the job This role will join Twilio’s Enterprise Applications Development & Operations organization as an Architect responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms . The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606) and ERP accounting flows. You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion. Responsibilities In this role, you’ll: Architecture & Platform Ownership: Own the end-to-end architecture for Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP AR, payment gateways, tax engines, and downstream reporting systems Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements. Delivery & Execution: Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes Proven ability to influence executive-level decision-making through real-time technical analysis and spontaneous problem-solving, navigating through ambiguity Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution Integration & Automation: Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks Financial Close, Compliance & Reporting: Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health Leadership & Talent Development: Lead, and mentor a high-performing team of application engineers and functional SMEs , influence without authority Set clear expectations, career paths,cross learning and development plans for team members Foster a culture of ownership, accountability, learning, and innovation Provide coaching and hands-on guidance while scaling team capability and maturity Stakeholder & Program Leadership Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders Lead cross-functional programs spanning multiple teams, vendors, and geographies Balance competing priorities while maintaining delivery quality and stakeholder trust Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 15+ years of experience in Billings-to-Cash / Revenue systems. Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition Strong understanding of CPQ → Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives Strong people leadership skills with experience building, mentoring, and leading global teams Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred) Desired: Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification Oracle Financials Cloud certification (AR or Revenue preferred) Experience supporting high-volume, usage-based, or consumption billing models Exposure to global billing, invoicing, localization, and tax compliance Experience supporting M&A integrations within Q2C platforms Background in enterprise architecture, platform governance, or COE-led operating models Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00. Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application Deadline Applications for this role are intended to be accepted until March 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.