Solution Architect - Customer Success

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. You The Solution Architect is a technical and consultative leader who bridges the gap between client needs and the delivery of impactful solutions. As subject matter experts, they design scalable, maintainable, and reusable architectures that solve business challenges and support long-term goals. Engaged from the sales cycle through project completion, Solution Architects collaborate with clients and internal teams to translate requirements into high-level solution designs, identify gaps in out-of-the-box offerings, and define actionable backlogs for engineering teams. They oversee multiple projects in parallel, ensuring solutions are globally applicable, performance-optimized, and built on reusable components. While not involved in daily coding, Solution Architects review and guide technical deliverables to align with the architectural vision, troubleshoot issues, and implement performance optimizations. They also develop tools, modules, and utilities to improve delivery efficiency. Success in this role demands a strategic mindset, deep knowledge of Feedzai products and adjacent technologies, and the ability to align technical decisions with business objectives. By fostering innovation, championing best practices, and maintaining a client-first approach, Solution Architects reinforce Feedzai’s position as a trusted provider of sustainable and high-performing software solutions. Your Day-to-Day Solution Design & Requirements Analysis: Translate client needs into high-level, scalable, and maintainable solution architectures. Create actionable development backlogs, addressing gaps in out-of-the-box solutions and ensuring alignment with client objectives. Product Fit & Implementation Excellence: Evaluate Feedzai’s product offerings to recommend the best fit for each client’s environment. Advise on implementation best practices for long-term success. Pre-Sales & Stakeholder Engagement: Support the sales cycle with technical expertise, present solutions to technical and non-technical audiences, and ensure proposals align with strategic objectives. Implementation Oversight & Quality Assurance: Guide project execution to match the architectural vision, reviewing deliverables for quality, performance, and scalability. Performance, Optimization & Troubleshooting: Design for performance, address issues promptly, and optimize cloud usage (AWS, Azure, GCP) for cost-effectiveness and scalability. Reusability & Continuous Improvement: Create reusable components, tools, and utilities to improve efficiency across projects and contribute to Feedzai’s technical practice improvements. Risk & Impact Management: Identify and mitigate technical risks while maintaining timelines and business goals. Cross-Functional Collaboration: Partner with engineering, product, and client success teams to align technical solutions with company strategy and ensure clear communication. Knowledge Sharing & Support: Mentor team members, promote a culture of innovation, and resolve Level 2 support issues to maintain client satisfaction. You Have and you Know-How Bachelor’s degree in Computer Science, Engineering, or a related field, with at least 5 years of Java development experience and 2+ years in systems/solution design; Strong proficiency in Java and frameworks (Spring and Hibernate), with expertise in concurrent and distributed environments; Advanced skills in Java application performance tuning, including JVM optimization, memory management, and garbage collection; Proven experience designing scalable, high-performance enterprise systems; Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes); In-depth knowledge of messaging systems (RabbitMQ, Kafka) and data processing frameworks (Spark, ELK); Deep understanding of relational databases (e.g., PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra), including performance tuning; Strong grasp of microservices architecture, RESTful APIs, and enterprise integration patterns; Knowledge of security best practices in system design, including data encryption, authentication, authorization, and secure communication; Proficiency in Agile methodologies, CI/CD practices, and DevOps tools (e.g., Jenkins, GitLab); Strong problem-solving abilities, system optimization skills, and excellent communication for collaboration with clients and technical teams. #LI-Remote #LI-BX1 Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.