Software Engineer (Developer Platform)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! About the Role The Developer Platform Team enables engineering teams to build, test, deploy, and operate software efficiently at scale. We build the shared engineering foundations that boost developer velocity, enhance reliability, and reduce operational friction across the organization. As a Software Engineer II, you will deliver key platform improvements that make engineering journeys faster, more reliable, and easier to use. Your work will directly impact how services are built, tested, packaged, and released company-wide. This role is ideal for an engineer who enjoys solving developer journey problems at the intersection of the codebase, build systems, CI infrastructure, and shared engineering tooling. You will independently own well-scoped platform initiatives, write production-quality code, and collaborate with teams across engineering to turn recurring friction into durable, automated platform capabilities. Key Responsibilities Improve Developer Velocity: Build and enhance internal systems to accelerate local development workflows, reduce CI wait times, minimize flaky test failures, and streamline service onboarding. Strengthen Shared Engineering Foundations: Contribute to the Scala, Bazel, CI, and shared platform ecosystems to maintain scalable build configurations, clear dependency management, and reusable code patterns across repositories. Reduce Engineering Toil: Identify repetitive, manual processes and replace them with automated, self-service platform capabilities, debugging tools, and CI visibility. Improve Reliability & Signal Quality: Enhance CI success rates, speed up failure diagnosis, and increase the resilience of shared engineering systems under scale. Apply AI-Assisted Engineering Practices: Leverage AI tools and agentic workflows thoughtfully to automate migrations, streamline testing, and establish guardrails for AI-assisted development. Cross-Functional Collaboration: Partner closely with Product Engineering, Infrastructure, SRE, Security, and Quality Engineering to drive adoption of paved paths and improve overall developer experience. Qualifications & Core Competencies Minimum Qualifications: Independent Execution: Ability to independently deliver moderate-complexity engineering projects with sound judgment and high execution quality. Engineering Fundamentals: Strong software engineering fundamentals with hands-on experience working in production codebases. Tooling & CI/CD Focus: Experience improving developer workflows, build systems, CI/CD pipelines, or internal engineering tools. Problem Solving & Debugging: Proven capability to debug complex technical issues and deliver durable, long-term fixes. Collaboration & Communication: Clear written and verbal communication skills with a track record of collaborative problem-solving across engineering teams. Preferred / Nice-to-Have Skills: Experience with Scala or the JVM ecosystem. Hands-on experience with Bazel, modern CI/CD infrastructure, Kubernetes, or GitOps workflows. Curiosity and familiarity with applying AI-assisted development tools or automated agentic workflows to developer tooling. Note: We prioritize strong engineering fundamentals, adaptability, and the drive to create leverage for other engineers over familiarity with a specific stack. Why Join This Team? The systems built by the Developer Platform Team directly shape how engineering work gets done across the entire company. The improvements you make will compound daily across hundreds of developers, services, builds, and deployments—allowing your peers to spend less time fighting tooling and more time delivering value to customers. The base salary range for this position in Lisbon, Portugal, is €55,000 – €68,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined based on your experience, qualifications, and performance throughout the selection process, while also ensuring alignment with our internal equity principles. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.