Job Description
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
About Sunrun
Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.
Overview
The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success.
Responsibilities
Serve as the primary point of contact for assigned service partners or branch
Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues
Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives
Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders
Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects
Drive expanded business opportunities, programmatic growth and innovation
Complete individual customer projects
Resolve field service escalations to resolution
Solve escalated tech support questions and provide recommendations on how to mitigate in the future
Track and provide feedback loop to Partner or Branch to reduce future escalations
Close out escalated tasks as assigned
Review and approve Service Partner and sub-contractor quotes
Initiate and close out Insurance claims
Oversee service territory set up in Scheduling Software Tool
On-boarding of new Partners, Branches and Service Technicians
Deliver on-going training to existing Partners, Branches and Service technicians
Off-boarding of and continued management of Partners
Qualifications
Spanish language fluency is required
Bachelor’s Degree in a technical area of study or significant related experience or training required
Minimum of 1 - 3 years relevant work experience
Partner and/or project management experience
Excellent written and verbal communication skills
Excellent organizational skills
Proactive, energetic and self-motivated
Residential solar experience preferred
Applied knowledge of business metrics
Must a self-starter, take on various duties and be able to take initiative when needed
Independently manage day-to-day activities
Detail oriented, accurate and poised under pressure
Strong relationship management skills
Experience in PowerPoint, Word and Excel
Strong CRM experience, preferably Salesforce
Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results
A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently
A person who identifies potential conflicts at early stages and seeks win-win solutions if possible
Ability to work independently and closely with other members of department and project team
Strong written and oral communication, analytical, and interpersonal skills
Recruiter:
Elisa Nunez (elisa.nunez@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$22.80 to $30.41
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun