Service Innovation Engineer

Job Title Service Innovation Engineer Job Description As a Senior Service Innovation Engineer within MR Services, you are responsible for creating and optimizing serviceability of products and solutions by providing input across different phases of design and development. You contribute to innovative serviceability solutions based on a deep understanding of customer and end-user needs. You work within the MR S&SD Service Innovation team, supporting MR devices, tools, and solutions in a high-tech, regulated environment. Your role: Analyze and understand serviceability requirements and ensure they are embedded in the design and development of new and existing products and solutions. Represent the service perspective in design and development projects, consulting on service-related topics and translating technology impacts into business implications. Assess newly designed products on serviceability and advise development teams on optimizing component and system serviceability. Perform structural issue analysis and identify opportunities to improve serviceability across products and solutions. Improve and secure serviceability of released products by representing the service organization throughout the development lifecycle. Create and align Service Innovation project plans, including deliverables and milestones with key stakeholders. Develop servicing test designs and test cases for validation of service functionalities and overall product serviceability. Define and publish required spare parts and develop service delivery packages, including documentation. Drive resolution of complex technical customer complaints (4th line support) in collaboration with cross-functional teams. Improve service deliverables based on field feedback and participate in reliability and serviceability improvement initiatives. Work according to and contribute to the continuous improvement of the Quality Management System. You’re the right fit if: You hold a Bachelor’s degree in a relevant technical field such as Mechanics, Electronics, Software, or Biomedical Engineering. You bring 3–5 years of experience in a high-tech or regulated environment, preferably within the medical device industry. You have experience with Design for Serviceability and working with Customer Service Organizations. You have strong cross-functional collaboration and project management skills in multidisciplinary environments. You are experienced in analyzing customer needs and translating them into service and product improvements. You have knowledge of medical device regulations, Lean methodologies, and continuous improvement practices. You demonstrate strong communication and stakeholder influencing skills, with the ability to work in dynamic environments and drive results. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.