Senior Workplace Experience Specialist

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Job Summary We are seeking a proactive and experienced Senior Workplace Experience Specialist to support our teams in the UK and Germany. This role leads the London office operations and employee experience for UK-based employees, while serving as the primary point of contact for Germany-based employees, ensuring a consistent and engaging workplace experience in a hybrid setting. At the P3 level, you will work independently across a range of workplace initiatives, using strong judgment and problem-solving skills to enhance processes, employee experience, and in-person collaboration. You will partner closely with People, IT, Finance, vendors, and senior stakeholders to ensure the office runs efficiently and reflects Bloomreach’s culture and values. This role requires on-site presence 4-5 days per week and plays a key part in encouraging regular in-person collaboration and strong team connection. Key Responsibilities In-Person Collaboration Manage and coordinate the UK office to ensure it is prepared for effective in-person collaboration. Partner with leaders to plan collaboration days and team sessions. Drive initiatives that increase office attendance, engagement, and connection. Ensure meeting rooms, AV, and workspace setup support hybrid and in-person work. Gather feedback and continuously improve the in-office collaboration experience. Office Operations & Employee Support Act as the main point of contact for UK and DE employees on workplace matters. Own the day-to-day operations of the London office, maintaining a clean, organised, and welcoming environment. Manage vendors (coworking/building management, maintenance, catering). Order and manage office supplies, groceries, and equipment. Ensure health, safety, and workplace behavioural standards are met. Oversee onboarding and offboarding logistics (desk setup, access, equipment). Manage WFH equipment, asset tracking, and UK laptop logistics in coordination with global teams. Provide employee experience support to Germany-based employees in a hybrid setup, including onboarding coordination and vendor management. Identify and implement process improvements, including designing and deploying AI-powered workflows and automation tools (e.g., Zapier or similar platforms) to reduce manual workload, increase efficiency, and improve the employee experience. Employee Engagement & Regional Collaboration Plan and execute office events, volunteering initiatives, and seasonal activities. Support executive visits and departmental offsites. Manage event logistics and budgets. Partner with the global Workplace Experience team, with potential to support additional regions or global projects over time (for example, ESG, Newcomer Programs, Merchandise). Required Experience & Skills 3+ years of experience in office or workplace management. Experience owning an office and managing operations independently. Strong organisational and problem-solving skills. Based in or near London and able to work on-site 4-5 days per week. Experience running employee engagement events and office programs. Experience leveraging automation or AI tools (e.g., Zapier, workflow automation platforms, AI assistants). Comfortable working with senior stakeholders and cross-functional teams. Experience managing vendors and budgets. Familiar with asset management and workplace tools. Proficient in Slack, Google Workspace, Zoom, and related tools. Fluent in English (written and verbal). #LI-HO1 More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote