Job Description
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.


LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
You will:
Serve as the functional owner for the Workday Financials Contract to Cash (C2C) domain, including but not limited to Customer Contracts, Billing, Receivables, Revenue, cash collections and related integrations.
Translate business requirements from Finance, Sales Operations, and Billing teams into scalable Workday FINS configurations, security models, and business processes, documenting designs and impacts.
Design, configure, test, and deploy enhancements and new capabilities in Workday FINS to support quote-to-cash, revenue recognition, invoicing, and collections processes, using Workday best practices.
Own and execute the Workday release cycle for C2C, including impact analysis, regression test planning, test execution, and communication of changes to stakeholders.
Partner closely with Finance, Accounting, and GTM teams to identify process gaps, standardize workflows, and drive automation that reduces manual work and improves data quality and SOX/control adherence.
Build and maintain functional documentation, including configuration workbooks, process flows, test scripts, and knowledge articles for end users and support teams.
Troubleshoot complex production issues across Workday FINS, integrations, and upstream/downstream systems (e.g., CRM, data warehouse, cash collection application), performing root cause analysis and implementing durable fixes.
Define and monitor key success metrics (e.g., invoice accuracy and timeliness, close-cycle duration, manual journal volume, exception rework) and use these insights to prioritize and validate enhancements.
Lead and/or participate in cross-functional projects (such as new product offerings, pricing changes, and global expansions) to ensure Workday C2C design supports scalable, compliant operations.
Provide subject-matter expertise and guidance to analysts, developers, and business partners on Workday FINS capabilities, roadmap, and configuration options related to C2C.
Manage and prioritize a backlog of C2C-related requests, balancing strategic initiatives with operational support, and maintain transparency with stakeholders on status and timelines.
Support change management activities including UAT coordination, training content creation, and post-deployment hypercare for changes impacting finance and revenue processes.
Use AI-assisted analysis (e.g., anomaly detection, pattern recognition) on billing, collections, and revenue data to identify break points, exceptions, and automation opportunities in the C2C process.
Pilot and iterate on AI-powered configuration, test, and documentation tools to accelerate Workday change delivery while maintaining accuracy and controls.
Your team will:
Partner across Business Applications, Finance, Accounting, and Go-To-Market operations to design and maintain the systems that power LiveRamp’s Contract to Cash lifecycle.
Own the Workday Financials footprint for C2C and collaborate with CRM, data, and integration teams to ensure a seamless end-to-end quote-to-cash experience.
Deliver projects that streamline order-to-invoice workflows, improve revenue recognition accuracy, and enable timely, reliable financial reporting.
Establish and maintain governance, standards, and best practices for Workday FINS configuration, testing, and release management across the C2C domain.
Act as a strategic thought partner to Finance leadership, providing system and process recommendations that support scale, new business models, and global expansion.
Build a culture of continuous improvement, using metrics and stakeholder feedback to identify high-impact enhancements and reduce technical and process debt in C2C.
Incorporate AI and ML-driven insights into dashboards and metrics so Finance and GTM leaders can proactively manage DSO, billing quality, and revenue leakage risks.
Experiment with AI-based automation (e.g., intelligent workflows, smart routing, summarization of defects/incidents) to reduce manual touch points across the quote-to-cash lifecycle.
About you:
3+ years of hands-on experience as a Workday Administrator or consultant, with deep expertise in Contract to Cash-related modules (e.g., Customer Contracts, Billing, Receivables, Revenue).
You are deeply curious about how systems, data, and business processes work, and you naturally dig into configuration details rather than treating tools as black boxes.
You are hungry to learn and a true lifelong learner—you actively seek out new Workday features, product updates, and best practices, and you enjoy sharing what you learn with others.
You are a go-getter who takes ownership of problems end-to-end, follows through on commitments, and is comfortable driving work forward without needing constant direction.
You are an experimenter who prototypes, tests, and iterates; you’re comfortable trying new approaches, measuring outcomes, and quickly adjusting based on what you learn.
You are systems-minded and enjoy thinking in terms of processes, dependencies, and edge cases; you naturally anticipate downstream impacts before making changes in production.
You are detail-oriented and disciplined, especially when it comes to documentation, testing, and change control, and you understand that small configuration changes can have big consequences.
You are a strong collaborator and communicator, able to translate between business language and system behavior so that stakeholders understand both the “why” and the “how” of proposed solutions.
You are calm under pressure and comfortable troubleshooting ambiguous or complex issues, methodically working through hypotheses until you find and fix the root cause.
You are service-oriented, finding energy in helping Finance, HR, and business partners be successful through reliable systems, high-quality data, and thoughtful support.
Curious about AI and automation and comfortable learning new tools (e.g., copilots, code assistants, or analytics platforms) to boost your impact even if you haven’t used them formally before.
Confident in asking questions, running small experiments, and using data/AI-generated insights to challenge the status quo and propose better ways of working.
Preferred Skills:
Workday Pro or Workday certification(s) in Financials, Revenue, or related domains.
Experience integrating Workday FINS with CRM, billing, data warehouse, or other upstream/downstream systems supporting quote-to-cash.
Background working in a public or pre-IPO company with SOX and financial control requirements.
Familiarity with SaaS revenue recognition concepts (e.g., ASC 606) and how they are operationalized in Workday.
Experience with reporting and analytics tools (such as Tableau, Workday Discovery Boards, or BI platforms) used by Finance and Accounting teams.
Prior experience in a Business Applications, Enterprise Systems, or Finance Systems team working as a bridge between technical and business stakeholders.
Has used AI tools to streamline Contract to Cash work (e.g., generating Workday C2C test cases, drafting billing/collections process documentation, summarizing defects or incidents), reducing manual effort and cycle time for releases.
Regularly leverages AI to improve C2C decision quality (e.g., quickly analyzing invoice, collections, or revenue data patterns, comparing configuration options, or pressure-testing proposed changes) and then validates results against Workday data, controls, and finance policies.
More about us:
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
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Benefits:
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
More about us:
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.