Senior Travel Specialist

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity: As the Sr Specialist in the Travel team, you’ll support the Travel team in functions comprising the global employee Travel and Expense management at Hyderabad. Managing compliance with Travel and Expense policy, P-Card policy, working on all change management projects on Travel, Expense and Card programmes. You’ll report to the Manager, Travel. Must be flexible to work in a dynamic, 24/7 environment to support the global, round-the-clock nature of the travel industry. What you’ll do: Possess comprehensive knowledge of Travel, Expense, and Card programs, and have worked on these areas in the past roles. Timely review and approval of all employee travel requests related to hotels and transportation, in line with approved policy. Track queries on the Navan travel group and respond timely for all open queries during the respective work shift Proficiently understand and navigate systems such as Navan, Coupa, Netsuite, Workday, Bank Integration, and Card feed programs. Ensure internal customer focus in getting the SLAs achieved across all requests from employees for hotel, airfare bookings and to reimburse their claims timely. Manage financial close-related activities, including accruals, T&E schedules, and reconciliations. Review team tasks, identify delays, and provide solutions for timely completion. Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities. Prepare and maintain up-to-date process documentation, emphasizing continuous improvement. Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle. This role requires: Experience of at least 7+ years in managing Travel, Expense and Card program mentioned above Bachelor’s degree in a relevant field Demonstrated expertise in process analysis, documentation, improvement and automation Strong communication, relationship building, influencing, persuasion, presentation, and conflict resolution and business analysis skills Consistently demonstrates high integrity combined with good business judgment and strives to identify, recommend and select the best overall solution for service now. Absolute integrity of internal controls over all finance/accounting activities that can affect the completeness and accuracy of its financial reporting Time sensitive on all deliverables and available to handle seasonal variation in terms of varied functional requirement Should have attention to detail with the ability to present/articulate analytical results and facilitate decision-making Bonus points if you have: Experience in working in travel teams in large organizations in the SAAS space Experience in managing deliverables across time zones Please note that visa sponsorship is not available for this position. #LI-TP1 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. 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