Senior Technical Program Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Role Overview We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality. You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization. Key Responsibilities: Program Leadership & Cross-Functional Execution Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes. Translate strategy into executable program plans, including milestones, timelines, and delivery cadences. Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution. Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed. Governance & Delivery Cadence Ownership Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum. Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required. Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through. Ensure consistent, accurate, and leadership-relevant program reporting and communication. Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes. Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement. Personal Attributes: Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure. Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity. Strong stakeholder management skills with the ability to influence without authority across senior audiences. Excellent communicator who can adapt messaging across technical and non-technical groups. Strong critical thinking, especially in proactively identifying risks and inefficiencies, and pragmatic in driving mitigation and resolution. Highly organized and detail-oriented, with the ability to manage multiple parallel workstreams. Collaborative and trust-building partner across functions, able to align teams around shared goals. Calm under pressure, with a consistent focus on delivery discipline and problem-solving. Able to regularly collaborate in person with cross-functional teams in our Bangalore office and effectively manage live collaboration to drive successful program outcomes. Professional Experience: 5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment. Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups. Strong understanding of software development lifecycles and modern product development practices. Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes. Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices. Experience preparing clear, executive-friendly program reporting and facilitating decision-making. Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent). Experience in SaaS, Enterprise Software and/or high-growth engineering environments Software Development or Technical Product experience is a strong advantage. More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote