Senior Technical Account Manager (EMEA)

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership. You'll be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps. RESPONSIBILITIES - Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives. - Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap. - Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. - Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy. - Architect and execute complex adoption plans that address critical technical and business challenges. - Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership. - Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team. QUALIFICATIONS - 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts. - Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem. - Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical. - Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders. - Experience mentoring or leading a team of technical professionals. - Bonus: Experience building or contributing to a formal TAM program. WHAT TO EXPECT FIRST 30 DAYS - Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. - Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. - Meet your portfolio of customers and understand their environments, goals, and success metrics. - Build relationships with internal partners including Support, Product, and Sales. - Review existing customer documentation and success plans to identify initial opportunities for impact. FIRST 90 DAYS - Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. - Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. - Identify at least one process or content improvement that can scale customer engagement or reduce friction. - Contribute to cross-functional discussions that connect customer insights with product feedback. ONE-YEAR OUTLOOK - Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. - Build executive relationships and serve as the customer’s voice within Docker. - Contribute to building the broader TAM engagement model through shared best practices and enablement resources. - Demonstrate impact through increased customer value realization, renewal success, and platform expansion. - Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here https://getcovey.com/nyc-local-law-144. Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE