Senior Tech Writer - Grade 7

Making a career change is a big decision. Why consider Aptos? Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to make a difference for every colleague, every client, every day. As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue. We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution. The ideal candidate would bring technical writing skills with a strong focus on leveraging AI agents to rapidly accelerate the documentation lifecycle. Role & Responsibilities: Create and publish product documentation targeted towards end users, including new feature overviews, configuration guides, user manuals, and API references. Research and validate information during the development process, working with cross-functional teams, including Engineers, Business Analysts, and Architects, to ensure our documents are technically accurate and meet quality standards. Work with Product Managers and Product Owners to define the documentation requirements for each release Deliver completed content on a 5 sprint (10 week) or 3 sprint (6 week) release cadence. Role & Responsibilities: Create and publish product documentation targeted towards end users, including new feature overviews, configuration guides, user manuals, and API references. Research and validate information during the development process, working with cross-functional teams, including Engineers, Business Analysts, and Architects, to ensure our documents are technically accurate and meet quality standards. Work with Product Managers and Product Owners to define the documentation requirements for each release Deliver completed content on a 5 sprint (10 week) or 3 sprint (6 week) release cadence. Collaborate closely with other technical writers and the Director of  Product Operations to evolve the documentation workflow through the implementation of AI tools designed to work alongside our team. Qualifications: Minimum 8 years of experience in technical writing Bachelor’s degree in Communications, Technical Writing, English preferred or in other fields when combined with relevant technical writing certifications. Demonstrated experience using AI tools in the product documentation lifecycle Skilled with technical documentation for complex enterprise software processes and mobile apps Experience managing documentation architecture Prior experience in documenting REST APIs Explain complex technologies in useful ways for the appropriate target audience. Learn and apply new technologies and concepts relatively quickly Strong interpersonal skills interviewing subject matter experts to understand the scope, intent, and detailed functionality of new product features Familiarity with Atlassian Jira and Confluence Cloud Preferred Skills & Attributes: Significant work engagement with AI during the previous 18 months Previous experience working in an agile software development environment Skilled with using Atlassian Bitbucket or GitHub Knowledge of MadCap Flare and authoring in HTML and XML Prior experience in business analysis Experience in retail Passion for your work Initiative and a Pioneering Spirit Qualifications: Minimum 8 years of experience in technical writing Bachelor’s degree in Communications, Technical Writing, English preferred or in other fields when combined with relevant technical writing certifications. Demonstrated experience using AI tools in the product documentation lifecycle Skilled with technical documentation for complex enterprise software processes and mobile apps Experience managing documentation architecture Prior experience in documenting REST APIs Explain complex technologies in useful ways for the appropriate target audience. Learn and apply new technologies and concepts relatively quickly Strong interpersonal skills interviewing subject matter experts to understand the scope, intent, and detailed functionality of new product features Familiarity with Atlassian Jira and Confluence Cloud Preferred Skills & Attributes: Significant work engagement with AI during the previous 18 months Previous experience working in an agile software development environment Skilled with using Atlassian Bitbucket or GitHub Knowledge of MadCap Flare and authoring in HTML and XML Prior experience in business analysis Experience in retail Passion for your work Initiative and a Pioneering Spirit We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.                                                                              We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice. Submit your resume today! Learn about Aptos' Global Culture