About Sequel
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.
Reporting to the Director of IT, the Senior System Engineer, Contact Center is responsible for implementing and maintaining configuration, administration, optimization and operational excellence of Sequel’s enterprise contact center technology ecosystem. This position sits within IT Operations and serves as the technical configuration, administration and integrations engineer for contact center systems, integrations and processes. This role collaborates closely with Customer Care, Inside Sales, Product Support, Clinical Operations, Technology & Operations, IT Security, Quality, and external vendors